How you will make an impact
– Manage inbound and outbound collections calls and correspondence
– Identify delinquent customer accounts through various means, e.g. skip-tracing, written correspondence, phone contact, and making arrangements for payment
– Act as mediator in maintaining quality customer service and a positive company image by resolving customer account inquiries
– Ensure the processing of payments
– Oversee and update customer files to ensure data consistency
– Catalog all customer payments to the correct reports
– Process bankruptcy filings in the correct manner when received
– Lead all billing and reporting activities according to deadlines if interested please send resume on a word document to Jim.Kirk@Roberthalf com
Requirements
– Excellent written, verbal and social communication skills highly desired
– Effectively analyze customer accounts make decisions based on said analyses
– AA or BS/BA in Accounting preferred
– Collecting Payments experience
– Accounts Receivable (AR) experience
– Account reconciliation experience
– 2-3 years of prior high volume collections experience
– Experience using accounting software