If you’re detail-obsessed in a good way and you like work that feels like “find the error, fix the flow, get the payment right,” this is that job. You’ll process provider invoices, resolve payment issues fast, and keep the revenue and expense side aligned so nothing gets messy.
About One Call
One Call helps injured workers get the care they need when they need it. They’re remote-first and built around values like Think Big, Go Fast, Deliver Awe, Win Together, and Care Deeply. This role sits in Shared Services within RCM and supports accurate, timely payments to providers.
Schedule
- Full-time, remote
- Ongoing applications (no posting deadline)
- Work performed from your home office setup
- High-volume environment with deadlines and productivity expectations
What You’ll Do
- Review system documents to process provider invoices accurately and on time
- Analyze invoices, Single Rate Agreements, contracts, and supporting documents to ensure correct payment processing
- Work with operations to correct purchase orders and align them with carrier authorizations and services rendered
- Partner with network and providers to resolve issues quickly and efficiently
- Research and communicate with providers by email and phone to collect missing items needed for payment, including:
- Notes
- Corrected invoices
- Purchase orders
- Research and resolve short payments and issue additional payments when justified
- Resolve inquiries and escalations from assigned providers
- Review carrier billings to prevent revenue impact
- Build and maintain positive provider relationships, including calls when needed
- Perform detailed audits for appeals by matching invoices to purchase orders and receiving documents
- Verify approval signatures against authorization lists and dollar limits
- Ensure invoices are entered under the correct payor entity with pay dates that meet agreed terms or requested due dates
- Work with Procurement and Sourcing to resolve authorization issues that delay invoice posting and payment
- Troubleshoot problems, identify root causes, and use resources to resolve issues
- Support process improvement and system enhancement projects and identify workflow improvement opportunities
- Track and document requests with clear, accurate notes
- Enforce Accounts Payable customer support processes and protocols
- Complete other duties as assigned
What You Need
- High school diploma or GED required
- 1–3 years of related experience preferred for this entry-level track
- Intermediate Microsoft Excel skills and ability to pass an intermediate Excel test
- Strong Microsoft Word, Excel, and Outlook skills
- Strong written and verbal communication
- Strong attention to detail with the ability to multitask
- Ability to follow instructions, prioritize, and meet deadlines
- Strong research skills, critical thinking, and problem solving
- Bonus experience (not required):
- Medical claims software systems
- Medical accounting or insurance
Benefits
- Pay range: $17.50–$25.35/hour (based on experience, skills, and business needs)
- Remote-first flexibility
- Minimum 18 days of paid time off
- 8 company holidays
- 2 personal days each year
- Medical, dental, and vision insurance
- Pet insurance
- 401(k) with matching
- Company-paid life insurance
- Short-term and long-term disability
- Colleague Assistance Program (free counseling and financial services)
- One Call Foundation support for colleagues facing unexpected hardships
Quick reality check: if you’re shaky in Excel, this might sting a little. But if you can do filters, VLOOKUP/XLOOKUP basics, sorting, and clean data review, you’ll be fine and you’ll stand out.
Happy Hunting,
~Two Chicks…