Manage all aspects of client relationships with 3-6 corporate client contacts and 80-100 different accounts maintaining a response time under 12 hours and a monthly retention rate of 96%+
Provide monthly reporting and analysis by the 6th business day of the following month, mid month check-ins around the 15th and present key findings on monthly client calls
Oversee all digital aspects of campaigns including performance and reporting for Paid Search, Paid Social, SEO, Organic Social, Geofencing, Display, Review Management, Email, Native, and Spotify
Proactively monitor campaign performance and make recommendations. Work closely with our operations teams to optimize campaigns for best ROI
Lead demos and set up calls to onboard and oversee success of clients on our SAAS platform, Fiona
Support client adoption of Fiona products, work closely with development team to report and fix and bugs, and make recommendations to UI based on client feedback
Work selflessly with other departments to provide the best client experiences
You should have:
1+ Years in a Client Facing Role
1+ Years of Digital Marketing Experience
Experience Working in a Fast Paced Agency Environment
Multifamily/Senior Living/Student Housing Experience is a Plus
You should have superb communication skills, the ability to learn quickly, a growth mindset, and the ability to speak, act and encourage others in a way that aligns with your personal values.
