PDMI is looking for an Account Coordinator to join our team! The ideal candidate for this position will have excellent communication, collaboration, and relationship building skills. They will be able to effectively research client requests and/or issues and provide thorough and accurate responses. The ability to maintain attention to detail and effectively prioritize tasks and requests is also required. The Account Coordinator is responsible for the daily activities associated with client support, including understanding client needs, coordinating with internal resources to support client requests and answer client questions, and researching and resolving any issues related to processing.
This opportunity is fully remote from approved locations within the U.S.
Why Join Us:
- Best Employer: PDMI was voted a Best Employer in Ohio for the 3rd consecutive year in 2023!
- Meaningful Work: Contribute to improving healthcare quality and efficiency.
- Collaborative Environment: Work with passionate professionals who share your drive.
- Exciting Challenges: Every day brings new opportunities to excel.
- Flexible Work: Fully remote opportunity with a company that cares.
Key Responsibilities:
- Ability to demonstrate, understand and apply our workplace mission, vision and values.
- Independently interact with clients via telephone and e-mail to understand needs, answer questions and resolve issues related to account processing.
- Coordinate with necessary internal resources in support of client requests.
- Ability to prioritize client requests (manage client expectations internally) and to manage requests according to internal tracking, turn-around timeframes, and reporting.
- Assist in documentation of procedures, both client and internal standard operating procedures.
- Support Account Managers in preparing meeting materials and content.
- Ability and willingness to take on additional responsibilities and assignments as identified and assigned by Team Leader and Director of Account Management.
Work & Education Experience Requirements:
- A general level of knowledge required through completion of a bachelor’s degree in business administration or a related field; equivalent education & experience considered.
- One to two years of customer relations experience in a technical, healthcare, pharmacy or other service focused industry, or other related experience.
Required Competencies:
- Ability to develop a unique understanding of PDMI brand, products, and services
- Excellent Microsoft Office skills, including Outlook, Teams, Excel, and Word
- Excellent communication (verbal, non-verbal, and written) skills
- Excellent collaboration and relationship building skills
- Ability to effectively research client requests and/or issues and accurately and thoroughly respond
- Ability to maintain attention to detail
- Ability to effectively prioritize tasks/requests