This position is for candidates outside the United States. Check out the requirements for the position below.
Achieve Test Prep is seeking an Online Academic Advisor to join our team of friendly and positive professionals. This position requires someone who can provide high-level customer service while positively representing our brand.
100% Work From Home/Telecommute
To be considered for a job at Achieve Test Prep you MUST apply at ourÂ company websiteÂ
- Must be able to write and speak fluent English
- High School / Secondary Diploma (or relevant experience)
- Location: Home-based outside USA
- Full-time fixed schedule within the hours of: Monday-Friday 8 am – 9 pm EST & Saturday & Sunday 9 am – 5 pm EST
- Answering incoming calls from customers with questions regarding course registrations, course details, exam concerns and other academic inquiries
- Making outbound calls to customers to handle program educational plan, transcript submissions, orientation completion, program changes concerns, etc
- Receiving and assisting customers complaints and escalating to proper channels as needed
- Handling sensitive customer information and updating customer’s accounts
- Checking tickets, voicemails and emails within 24-48 business hours
- Providing timely feedback to the company/customers regarding service failures or customer’s concerns
- Excellent customer service skills
- Dialer experience and multitasking skills are a plus
To be considered for this position you MUST apply for the job directly through the Achieve website (3rd party applications will not be accepted) AND answer all pre-screener questions. Failure to comply with both will result in immediate rejection.
Why Work for Achieve Test Prep?
Achieve helps working college students assess their ability to earn college credits using the credit-by-exam process. For those who are not exam-ready, Achieve provides online exam prep courses and 1:1 tutoring, facilitated by seasoned instructors, to increase students’ likelihood of earning college credits via credit-by-exam.
Our purpose is to increase the number of working college students that graduate and do so in a way that protects students’ financial health.
Employee engagement and development is one of the keys to our success at Achieve! We believe our employees empower our company and are the reason for our success. Embracing a work-from-home model for the entire company, all employees enjoy a better work-life balance through flexible work schedules. We offer on-the-job training and career advancement opportunities.