We call our club’s vision, mission, values, and supporting pillars “Our House” because they are the foundation for all that we do. We’re working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
MUST LIVE IN THE STATE OF AZ.
Why Work For Us?
• Work from Home – We provide you with a computer, monitor, headset, and Members to rescue.
• Great Pay – with the opportunity for increases when performance skill blocks are achieved
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program
Summary:
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We’re working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
As A Call Receive Senior you will over see day to day escalations from our members and exceptions. Provide courteous and professional assistance when helping our members.
Essential Functions:
• Deliver extraordinary customer service to Members, using sound business judgment, by accurately answering questions, applying and interpreting department policy and effectively utilizing department references and resources, and make decisions regarding policy exceptions.
• Resolve, where possible, Roadside Assistance complaints with Members. Forward complaint information to Member Experience using Connect Suite for follow-up when necessary.
• Handling escalated incidents through escalation guidelines notifying appropriate leadership as necessary
• Identify and recommend procedures to improve department efficiency.
• Provide individual guidance to new associates; act in the capacity of a subject matter expert and serve as a resource to other telephone associates.
• May substitute for team leader and manage the Call Management System
Knowledge/Skills/Abilities:
• Clear verbal and written communications.
• Basic computer, relevant applications (e.g., Microsoft Word, Outlook, etc.), and telephone skills
• Basic knowledge of vehicle components and common reasons for vehicle failure
• General awareness of AAA products, and location of business offices within service area
• Familiarity with aaa.com and ACA partner clued websites’ features and functionalities
• Passion for customer service
Education & Experience / Licenses & Certification:
• High School diploma or equivalent required, college education credits preferred.
• 1-year prior work experience in a customer facing position
• 6 months experience with AAA Call Center
-$19.00 hourly starting pay