If you like solving problems, talking to customers, and getting your hands dirty in a real SaaS product (not just reading scripts), Specright is hiring a Customer Support Associate to help users troubleshoot issues, manage accounts, and support configuration work inside their platform.
About Specright Inc.
Specright is a cloud-based specification data management platform helping Fortune 1000 companies manage complex product, formula, and packaging specs. They work with major brands across consumer goods, manufacturing, and food and beverage, helping teams reduce costs and improve efficiency by centralizing and analyzing specification data.
Schedule
- Remote (U.S.)
- Full-time
What You’ll Do
- Respond to customer support questions via email, live chat, and phone
- Troubleshoot errors and provide customers with possible solutions
- Create and manage users, reset passwords, and update user profiles
- Triage support requests to the appropriate internal teams when needed
- Configure objects, layouts, and workflows using Salesforce admin functions
- Extract product and packaging specification data from Word, Excel, and PDF documents
- Build best practices and documentation to support future Customer Support team members
- Use Salesforce for data entry and basic software configuration
- Support Project Managers and Business Analysts with ad hoc tasks for customer accounts
What You Need
- Bachelor’s degree
- 1–3 years of customer support experience (ideally in manufacturing or tech)
- Experience in SaaS, consumer goods, food and beverage, packaging, or supply chain
- Salesforce.com familiarity preferred (not required)
Benefits
- Not listed in the posting
You’ll be supporting big-name customers, learning how spec data flows through real operations, and building product and configuration skills that translate well to Customer Success, Ops, or Implementation roles.
Happy Hunting,
~Two Chicks…