If you can build trust fast, stay calm under pressure, and move people through a process with clarity and compassion, this role hits. You’ll be the first human voice many clients and families hear, handling high-volume admissions calls in both English and Spanish to help at-risk clients get into care quickly.
About Charlie Health
Charlie Health provides personalized, virtual behavioral healthcare for people navigating complex mental health conditions, substance use disorders, and eating disorders. Their model is rooted in connection, bringing clients, families, and care teams together to deliver meaningful outcomes from home. They’re scaling fast to expand access to life-saving treatment nationwide.
Schedule
- Remote (United States)
- Shift-based schedule (all times listed in Mountain Standard Time; specific shift selected during application)
- Not available in: Alaska, California, Colorado, Connecticut, Maine, Massachusetts, Minnesota, New Jersey, New York, Oregon, Washington State, or Washington, DC
- Background checks required (including fingerprint-based check for Florida; company covers the cost)
What You’ll Do
- Facilitate a high volume of inbound and outbound calls with prospective clients, families, and referral sources in a compassionate, inclusive, professional way
- Build trust and rapport to gather demographics, presenting concerns, and treatment history
- Clearly explain financial policies, payment options, and potential assistance programs
- Maintain accurate client records in Salesforce, including consents and insurance information
- Coordinate with internal teams to meet KPIs like time-to-admission and client satisfaction
- Communicate consistently with clients, families, and referral sources to move admissions forward
- Pitch Charlie Health’s individualized virtual care model with confidence and empathy
What You Need
- Bilingual fluency in Spanish and English (required)
- Bachelor’s degree
- 1–5 years of sales experience (healthcare admissions is a plus)
- Proven track record of exceeding performance targets
- Salesforce experience
- Ability to multitask and perform in a high-paced environment
- HIPAA familiarity (preferred)
- Experience supporting adolescents and young adults in a mental health context (preferred)
- Proficiency with Microsoft Office and Google Suite
Benefits
- Comprehensive benefits for full-time employees (details vary by plan)
- Target performance-based bonus
- Company-paid background check costs where required
- Compensation: $54,000–$60,000 base salary
- Target total cash compensation (base + potential bonus): $66,000–$84,000
Bilingual admissions talent is in demand, and roles like this don’t sit open long. If you can handle volume, hit KPIs, and still make people feel cared for, apply while it’s live.
Be the first voice that helps someone get into treatment.
Happy Hunting,
~Two Chicks…