Be the calm, capable first call for institutional clients moving real money in real time. In this role, you’ll own issues end-to-end, support critical account operations, and help scale a high-standards support function inside a fintech built on safety and simplicity.
About Jiko
Jiko is a fintech platform built for safety, liquidity, and simplicity, blending a technology experience with the security of a regulated bank. Its products help institutions manage corporate cash through tools like Jiko Pockets and JikoNet, keeping funds continuously invested in U.S. Treasury bills while enabling secure movement of money 24/7.
Schedule
- Full-time, remote (Charlotte, NC area listed; remote role)
- EST-based required
- Flexibility to participate in a 24/7 coverage team
What You’ll Do
- Serve as the primary day-to-day point of contact for clients and partners, delivering high-quality support
- Evaluate, resolve, or escalate issues while collaborating across Operations, Compliance, Customer Success, Sales, Product, and Engineering
- Support key account operations including onboarding, account opening, wire transfers, and reporting
- Own issues through resolution and represent the “voice of the customer” internally
- Capture client feedback and feature requests and route them to Product and Engineering
- Drive platform adoption through education, enablement, and workflow guidance
- Contribute to help content and documentation that improves the client experience
- Analyze trends, assist with reporting, and improve support processes, systems, and workflows
What You Need
- 2–3+ years of professional experience, including 2+ years in customer support (or similar) at a financial institution or fintech
- Direct experience supporting institutional or business clients, including account operations
- Strong written and verbal communication skills with polished, professional customer presence
- Detail-oriented, process-driven approach with strong follow-through
- Familiarity with U.S. financial institution and regulatory environments, such as:
- FINRA broker-dealer context
- KYB/KYC
- BSA
- Reg E
- Fraud mitigation
- Located in EST and able to support extended coverage needs
Benefits
- Compensation range: $55,000–$75,000 (based on experience)
If you’re the kind of person who can keep a cool head, protect the customer experience, and push issues to the finish line without dropping the ball, this role will feel like home.
Happy Hunting,
~Two Chicks…