If you’re sharp on the phone and sharper with details, this role is all about protecting the financing process by verifying applicant info and catching risk before it becomes a problem. You’ll work with customers and dealers to confirm loan details, prevent disputes, and keep funding moving.
About Foundation Finance Company (FFC)
Foundation Finance Company (FFC) is a fast-growing consumer finance company partnering with home improvement contractors across the U.S. to drive sales through flexible, customer-focused financing options. FFC has been Great Place to Work® certified since 2017.
Schedule
- Part-time
- Remote (must reside in: AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, WI)
- Minimum of two evening shifts per week and every other Saturday
- Full-time availability required for training
What You’ll Do
- Verify customer loan information via inbound/outbound calls (identity, SSN, address, employment, project completion, etc.)
- Use critical thinking and active listening to recognize unusual scenarios and dig deeper when needed
- Enter new/updated information accurately in operating systems
- Document verification notes correctly per process and procedure
- Answer customer questions related to interest, statements, and account details
- Identify, report, and escalate verification or risk-related issues to management
- Handle dealer calls related to verification disputes (loan terms, documents, project completion, inability to contact applicants prior to funding)
- Review loan status and documentation to route customer needs to the right department
- Maintain working knowledge of FFC verification policies and procedures
- Complete other tasks as assigned
What You Need
- 2 years of call center or customer service experience
- Proficiency with word processing, spreadsheet, and internet software
- Strong typing skills and high attention to detail
- Professional phone presence with strong verbal and written communication
- Reliable attendance, comfort with deadlines, ability to concentrate and adapt to change
Benefits
- Day-one health benefits (medical, dental, vision) + HSA/FSA options
- Day-one 401(k) with company match
- Paid sick time and volunteer time off
- Paid parental leave options
- Employer-paid life and disability
- Wellbeing on Demand program
- Flexible work environment with casual dress code
- Note: Eligibility may vary based on part-time status and length of employment
$15.00/hour. Roles like this get filled fast because they’re steady, remote, and straightforward. If you want it, don’t sit on it.
Happy Hunting,
~Two Chicks…