If you’re steady on the phone, quick in multiple systems, and you actually care about helping people feel less confused about their bills, this role matters. You’ll be the front line for patient questions in a high-volume call center, helping improve the patient experience while keeping accounts accurate and moving.
About University of Colorado Medicine
University of Colorado Medicine supports business operations, revenue cycle, and administrative services for thousands of University of Colorado School of Medicine providers and clinics. This Patient Services team helps patients get clarity on billing, payments, and account questions with professionalism and empathy.
Schedule
- Full-time, hourly
- 100% remote (out-of-state candidates considered)
- Call center environment (up to ~60 calls/day; metric-driven)
- Pay range: $21.12–$22.40/hour
- Spanish bilingual differential: +$1.50/hour (language testing required)
What You’ll Do
- Handle and resolve up to ~60 calls daily in a fast-paced, metrics-driven call center
- Support patients, affiliate partners, payers, and healthcare providers by phone
- Collect payments and provide guidance on payment options for outstanding balances
- Update accounts with new/corrected information and request itemized statements as needed
- Re-bill claims when appropriate
- Explain medical bills, including deductibles, coinsurance, copays, and patient responsibility
- Research and reconcile accounts using analytical thinking
- Maintain a positive, caring tone in all interactions
- Complete specialized tasks as assigned by leadership
What You Need
- High school diploma or equivalent (required)
- 2+ years of healthcare experience (required)
- Preferred: 2+ years medical billing + direct patient contact in a call center setting
- Exposure to insurance billing and medical terminology
- Technical proficiency with the ability to multitask across multiple programs
- Advanced verbal and written communication skills
- Strong interpersonal skills, professional maturity, and sound judgment
- Spanish bilingual skills (preferred; paid differential available with testing)
Benefits
- Generous leave
- Health plans
- Retirement contributions (total comp extends beyond base pay)
If you’re comfortable in a call-center rhythm and you can explain confusing billing stuff without sounding robotic or annoyed, this one’s a strong fit.
Happy Hunting,
~Two Chicks…