If you love helping people and you’re fluent in English and Spanish, this role puts you on the front line of a healthcare experience that actually aims to feel human. You’ll support members by phone, guide them into Vida’s program, and keep things clear, calm, and solution-focused.
About Vida Health
Vida Health is a virtual healthcare organization that supports members through personalized programs and coaching. The team focuses on improving health outcomes through accessible, member-first support and digital tools.
Schedule
- Remote (United States)
- Full Time, Non-Exempt Hourly
- Seasonal role: 3 months, with possible extension based on business demand and performance
- Pay: $23/hour
What You’ll Do
- Make outbound calls to members, build rapport, and explain the benefits of enrolling in Vida’s program (free to the member) using motivational interviewing techniques
- Take inbound calls to conduct assessments, answer service questions, support program enrollment, and help with app navigation and general inquiries
- Deliver a high-quality customer experience with empathy, accuracy, and professionalism while educating members on relevant Vida offerings
- Document all member interactions and outcomes in the Member Services system, following process standards and maintaining HIPAA confidentiality
- Resolve concerns and escalate complex issues to the appropriate teams, ensuring timely follow-up and resolution
- Follow company protocols and healthcare compliance standards while overcoming objections and offering clear, reassuring solutions
- Support team projects as needed (training updates, peer sessions, scripting improvements, quality monitoring) and collaborate to improve service quality
- Participate in ongoing training and development to stay sharp on best practices and service excellence
- Consistently meet inbound and outbound KPIs and complete other duties as assigned
What You Need
- High school diploma or equivalent (Associate’s or Bachelor’s preferred)
- 2–3 years of customer service or call center experience (healthcare preferred)
- Fluent verbal and written English and Spanish
- Strong communication, active listening, and problem-solving skills
- Comfort using CRM and ticketing systems
- Ability to work efficiently in a fast-paced, member-focused environment
- Strong Wi-Fi connectivity to succeed in a remote-first setting
Benefits
- Remote opportunity (United States)
- Consistent hourly pay at $23/hour
- Potential extension beyond the initial 3-month seasonal term
Hiring now for this seasonal role, so move quickly if you want to get in the mix.
Bring your bilingual skills, your empathy, and your calm under pressure—this role rewards people who know how to help and how to listen.
Happy Hunting,
~Two Chicks…