If you like helping people and you’re comfortable troubleshooting everyday tech, this work-from-home role puts you in the driver’s seat. You’ll support customers by phone and online, solve routine hardware and software issues, and build strong customer relationships while getting paid training and a company-provided computer.
About Concentrix
Concentrix is a global technology and services leader that supports major brands through customer experience solutions and tech-powered innovation. They’re known for remote opportunities, structured training, and internal career growth across a large, diverse workforce.
Schedule
- Remote: United States
- Hours of operation: 8:00am–11:30pm EST, Monday–Sunday
- Schedule changes: Every 3 months, based on performance
- Equipment: Work computer provided
- Home setup: Quiet, distraction-free workspace required
What You’ll Do
- Provide customer service, troubleshooting, and technical support for tech products
- Use a call flow guide to deliver consistent inbound customer support
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve customer information in databases
- Maintain working knowledge of products like smartphones, tablets, computers, and wearables
- Deliver friendly, professional customer experiences on every interaction
What You Need
- 1+ year of customer service experience
- High school diploma or GED
- Strong customer relationship and communication skills
- Comfort using and explaining technology to customers
- Strong multitasking skills and problem-solving ability
- Ability to ask probing questions to diagnose and resolve issues
- Strong computer navigation skills and general PC knowledge
- Reliable high-speed internet (no wireless/hotspots or satellite) and a smartphone
- Internet speed requirement: 10 Mbps upload and 10 Mbps download
- Must live in the United States with a valid U.S. residential address
- Availability to work during the posted hours of operation (schedule changes every 3 months)
Benefits
- $17.31/hr base pay (not below applicable minimum wage; varies by location and qualifications)
- Medical, dental, and vision insurance (eligible employees)
- Employee assistance program (EAP)
- 401(k) retirement plan
- Paid time off and holidays (eligible employees)
- Paid training days and performance-based incentives
- DailyPay option for early access to earned pay
- Referral bonus opportunities
- Employee networking groups and DEI-focused programs
- Wellness programs, mentorship, and work-from-home convenience
They accept applications on an ongoing basis. If you’ve got patience, tech comfort, and a solid customer-service voice, this is a strong remote option.
Happy Hunting,
~Two Chicks…