If you’re the person who can take a messy client request, translate it into a clean plan, and keep everyone aligned, this role is built for you. You’ll own implementation readiness, document workflows, and guide clients and internal teams so products launch the right way the first time.
About One Call
One Call helps injured workers get the care they need when they need it through products and services that support care coordination. They’re remote-first and operate with values like Think Big, Go Fast, Deliver Awe, Win Together, and Care Deeply. This role sits in Shared Services (Ops) and blends project management with cross-functional collaboration.
Schedule
- Full-time, remote
- Ongoing applications (no posting deadline)
What You’ll Do
- Vet client requests to confirm they align with operational needs and requirements
- Determine customer-specific processing parameters and set up One Call products and services
- Complete product workflow documents that capture processing requirements and key conversion challenges
- Gather information through sessions and interviews to understand how products and processes must be configured
- Examine client processes, forms, and reports to define operational needs and document post-implementation workflows
- Coordinate and conduct readiness reviews, guiding clients through preparation and implementation execution
- Coordinate implementation maintenance, including:
- Error resolution
- System or data changes
- Balancing adjustments
- Collect and assess client forms and data files, map requirements, and identify customization needs
- Review implementation results and coordinate follow-up maintenance work
- Act as a subject matter resource during implementation by answering questions and troubleshooting issues in real time
- Support and reinforce new procedures with clients, sales, and internal teams
What You Need
- Bachelor’s degree in Business or related major, or equivalent combination of education and experience
- Preferred: 2–3 years of healthcare experience in ancillary services
- Strong written and verbal communication with a professional, concise style
- Advanced working knowledge (or ability to quickly build it) of products, industry context, and operational workflows
- Project ownership skills aligned to role expectations
- Strong analytical problem-solving and documentation ability
- High attention to detail
- Comfort with data mapping and translating client requirements into technical specifications
- Ability to communicate requirements clearly to technical staff
- Strong negotiation and human relations skills
- Ability to work independently and collaboratively in a team environment
- Alignment with DEI and belonging standards
Benefits
- Salary range: $55,700–$83,500 (based on experience, skills, and business needs)
- Remote-first flexibility
- Minimum 18 days of paid time off
- 8 company holidays
- 2 personal days each year
- Medical, dental, and vision insurance
- Pet insurance
- 401(k) with matching
- Company-paid life insurance
- Short-term and long-term disability
- Colleague Assistance Program (free counseling and financial services)
- One Call Foundation support for unexpected hardships
This is a strong move if you’re trying to step up from support into implementation, client onboarding, project coordination, or ops strategy.
If you can translate chaos into clarity, you’ll do well here.
Happy Hunting,
~Two Chicks…