If you’re the person everyone comes to when benefits get confusing and payroll issues get stressful, this role is for you. You’ll be the calm, knowledgeable first point of contact for employee questions, guiding people through benefits, HR, and payroll with clarity and urgency.
About Melita Group
Melita is an HR, Benefits, and Payroll Outsourcing company that partners with small and mid-sized employers in the U.S. and abroad. For 30+ years, they’ve built their reputation on service, innovation, and high-integrity client relationships. They operate with high standards, measure themselves by results, and take pride in helping clients succeed.
Schedule
- Full time
- Fully remote (US)
- High-touch support role with phone and email coverage
- Increased collaboration and communication during Open Enrollment periods
What You’ll Do
Serve as the first point of contact for employee inquiries and escalations related to benefits, HR, payroll, and employee self-service tools
Provide timely, accurate, friendly support via phone and email, including claim issues and routine administration questions
Manage complex benefits cases from start to finish while keeping employees updated on progress
Use internal and external cloud-based tools to track work and support clients, including heavy Salesforce usage
Meet service delivery standards and customer satisfaction expectations, emphasizing proactive communication
Manage your case allocation and meet service level agreements (SLAs) for client response and resolution times
Partner with People Operations and Benefits Specialists during Open Enrollment to share updates and support internal coordination
What You Need
4+ years of experience in a similar support role, ideally with a strong focus on employee benefits
Solid foundational benefits knowledge and the ability to work effectively with carriers, client contacts, and employees
Strong customer service mindset with excellent case management and follow-through
High urgency, strong time management, and the ability to juggle multiple cases without dropping details
Clear written and verbal communication, especially when explaining benefits in plain language
Comfort learning multiple client benefit plans and adapting quickly to different setups
Benefits
Salary range: $50,000 to $70,000 per year (varies by experience and location)
Fully remote role
Work in a relationship-focused company with collaborative team culture and strong service standards
Exposure to modern HR and benefits technology platforms in a client-facing environment
Helpful Experience (Preferred, Not Required)
Medical plan summaries and benefits documents
Ancillary benefits (Life, Disability, FSA, etc.)
Explanation of Benefits (EOBs)
Microsoft Suite (Outlook, Teams)
Salesforce
HRIS applications
This is one of those roles where being “nice” isn’t enough. You have to be sharp, organized, and comfortable owning a case all the way to resolution.
If you’ve got benefits chops and you like helping people when they’re overwhelmed, go get it.
Happy Hunting,
~Two Chicks…