This is a step-up customer-facing collections role for someone who can keep conversations calm, clear, and productive, especially when money is tight. If you’re bilingual and you can negotiate with empathy while still landing resolution, you’ll be valuable here.
About Foundation Finance Company (FFC)
Foundation Finance Company is a fast-growing consumer finance company partnering with home improvement contractors across the U.S. to provide flexible, customer-focused financing options. FFC has been Great Place to Work® certified since 2017 and supports employees with strong benefits and a culture built for growth.
Schedule
Remote role (must reside in one of these states: AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, WI)
Two evening shifts per week: 12pm–9pm CST and 10am–7pm CST
One Saturday shift every 5 weeks
Phone-heavy work with regular documentation and deadline-driven follow-up
What You’ll Do
- Make outbound calls to customers with past-due accounts to resolve delinquency
- Take ownership of delinquent and potentially delinquent accounts and drive them toward resolution
- Research accounts to determine the best resolution path based on company policy
- Process over-the-phone payments, including credit card transactions
- Offer relief options to customers facing hardships when eligible under company practices
- Use internal tools and resources to aim for one-call resolution
- Clearly explain interest, statements, and other account questions
- Support overflow call types including disputes, recovery, first pay, and bankruptcy-related calls
- Assist with administrative and in-office tasks as needed
What You Need
- Associate degree in business, finance, communication, marketing, or related field OR equivalent relevant experience
- Bilingual communication skills (spoken and written) for customer support and resolution conversations
- Strong computer skills (Word, Excel, internet, email)
- Professional phone presence with strong written and verbal communication
- Strong persuasion and negotiation skills
- Ability to handle stressful conversations with tact and diplomacy while still delivering results
- Strong typing skills and attention to detail
- Reliable attendance, ability to follow direction, and comfort working under deadlines and change
Benefits
- Day-one health benefits (medical, dental, vision) plus HSA/FSA options
- Day-one 401(k) enrollment with company match
- Paid time off including sick and volunteer time
- Paid parental leave options
- Employer-paid life and disability coverage
- Wellbeing on Demand program
- Flexible work environment with casual dress code
Pay Range: $21.00 – $23.00/hr.
This is a solid move if you’ve done customer service and you’re ready for more responsibility and higher pay. If you can keep your tone steady while steering people toward action, apply.
Happy Hunting,
~Two Chicks…