This role is part billing, part collections, part client care, and all accountability. If you can juggle a book of business, stay calm with clients, and keep AR moving without losing details, this is your lane.
About TridentCare
TridentCare supports healthcare organizations with services that depend on accurate billing, strong client communication, and consistent collections. This team helps keep revenue cycle operations on track while maintaining a high-touch customer experience.
Schedule
Full-Time
Remote (United States)
Must have reliable internet access for daily client communication and account work
What You’ll Do
- Complete timely collection activity on aged accounts receivable
- Prepare, edit, and submit billing, collections, and corrections per customer contracts
- Ensure invoices are transferred accurately and on-time based on contract timeframes
- Drive strong customer care using KPIs across calls, emails, and client meetings
- Average at least 32 account interactions daily (monthly average)
- Partner with billing and sales to resolve billing and contractual issues
- Provide AR reports to clients, sales, quality, and executives as requested
- Review accounts for nonpayment risk and potential service suspension
- Respond to client inquiries about account status quickly and professionally
- Resolve discrepancies and prepare adjustments/refunds for approval as needed
- Maintain accurate contact info and detailed billing/collection records
- Keep leadership fully informed on issues that could delay payment
- Attend meetings and speak confidently on account status and next steps
What You Need
- High school diploma (or equivalent)
- Strong customer service and communication skills (written and verbal)
- Solid time management and attention to detail
- Advanced Microsoft Office skills
- Some knowledge of medical terminology
- 1–3 years of medical billing systems experience (a plus)
- Self-starter mindset with a team-first approach
Benefits
Not listed in the posting. (Confirm benefits, equipment, and performance expectations during the interview process.)
If you’re ready to own your accounts, stay on top of interactions, and keep collections moving without letting details slip, apply now.
Happy Hunting,
~Two Chicks…