If you’re a calm, sharp relationship-builder who can keep healthcare clients happy while juggling escalations, data needs, and cross-functional problem-solving, SmithRx is a strong fit. This role sits in Customer Success and owns post-sale satisfaction, retention, and long-term client value.
About SmithRx
SmithRx is a venture-backed health tech company working to disrupt the Pharmacy Benefit Management space with a next-generation drug acquisition platform powered by modern technology, cost-saving tools, and high-touch service. They’re mission-driven and values-led, guided by integrity, courage, and teamwork.
Schedule
- Full-time, remote
- Customer Success / Account Management function
- Works cross-functionally with product and operational teams to resolve client issues
What You’ll Do
- Own customer satisfaction and retention for assigned client accounts
- Build trusted relationships with client operational leadership
- Maintain a deep understanding of client business goals and operational challenges
- Develop and maintain a client success plan starting at implementation kick-off
- Manage reporting and data deliverables based on client and internal team needs
- Lead cross-functional coordination to resolve escalated client issues
- Support research and data efforts needed to troubleshoot and resolve escalations
- Conduct business impact assessments to identify product gaps and manage expectations
- Prioritize issues and assess escalation risk that could lead to attrition, ensuring mitigation plans are in place
What You Need
- 3–5 years of account management or relationship management experience in healthcare
- Strong preference for experience with commercial health insurance and pharmacy benefits
- Executive-level communication and interpersonal skills, including conflict mediation
- Proven ability to document expectations and deliverables and keep stakeholders aligned
- Strong project management instincts for escalations and multi-team coordination
- Obsession with customer experience and satisfaction
- Calm, solutions-first mindset in difficult situations
- Self-directed, disciplined work ethic with the ability to take initiative
- Transparent, professional communication style and strong conflict resolution skills
- Bachelor’s degree or equivalent experience
Benefits
- Medical, pharmacy, dental, vision
- Life and AD&D insurance
- Flexible Spending Accounts (FSA)
- 401(k) retirement program
- Short-term and long-term disability
- Discretionary PTO
- Paid company holidays
- Wellness benefits
- Commuter benefits
- Paid parental leave
- Employee Assistance Program (EAP)
- Professional development and training
- Well-stocked kitchens in office locations
This role is basically: “Keep the client winning, even when things get messy.” If you’re strong at executive communication, escalation leadership, and healthcare ops relationships, you’ll shine.
Happy Hunting,
~Two Chicks…