If you’re the type who can calm someone down, untangle a messy problem, and explain it in plain English, this role is built for you. You’ll support small business customers on payroll, benefits, and HR questions while delivering a white-glove experience across phone, email, and chat.
About Justworks
Justworks helps small businesses run payroll, benefits, and HR compliance so they can focus on building their business. They’re a data-driven team that iterates fast, values strong customer care, and invests in people through growth, community, and a supportive culture.
Schedule
Remote (U.S.)
Shift: Monday–Friday, 12pm–9pm EST
Training: Mandatory paid virtual training Monday–Friday, 9am–6pm EST for approximately 4 weeks before transitioning to the shift above
Stable internet and a quiet workspace expected for remote work
What You’ll Do
Answer inbound customer inquiries via phone, email, and chat
Guide customers through Justworks products and services including payroll, benefits, compliance, HR, and software tools
Support benefits administration, eligibility, and enrollments including Medical, Dental, Vision, FSA, HSA, commuter benefits, disability, retirement, and COBRA
Help customers with payroll tasks including processing payroll, payments, reports, time and attendance, and general payroll policies
Manage open cases in a CRM and keep customers informed on status and resolution timelines
Troubleshoot issues, triage appropriately, and escalate complex cases to team leads or subject matter experts
Communicate product issues and bugs to engineering and provide process improvement recommendations
Maintain product knowledge and help customers with best practices and training as needed
Collaborate cross-functionally to drive timely resolution and customer satisfaction
What You Need
1–2 years of customer service experience, preferably in a contact center environment
Strong written and verbal communication skills with high attention to detail
Comfort defusing challenging situations and handling sensitive issues professionally
Ability to learn complex topics quickly and explain them clearly and simply
Strong organization, prioritization, and follow-through in a fast-paced environment
Self-starter mindset with ownership and accountability
Remote readiness: quiet workspace, stable internet, and comfort working independently
Preferred: remote experience, HR/benefits/payroll exposure, Zendesk/Talkdesk/JIRA/Confluence familiarity, Spanish or another second language
Benefits
Justworks offers a strong benefits package and wellness-focused perks, including programs designed to support work-life balance and employee growth. Details vary by role and eligibility.
The base wage range for this remote position is targeted at $29.76 to $32.74 per hour. Actual compensation depends on experience, location, and skill set.
Roles like this can move fast. If the shift works for you and you like solving real problems for real people, it’s worth applying while it’s active.
Happy Hunting,
~Two Chicks…