If you’re the kind of customer support person who actually likes the hard tickets, FMG will keep you fed. You’ll support financial professionals using a marketing platform, solve escalations, document like a pro, and help shape the customer experience with real feedback.
About FMG
FMG is an all-in-one digital marketing platform for financial advisors, insurance agents, and enterprises, helping them grow through websites, email, texting, social, events, blogs, and more. With 40,000+ clients and #1 rankings in market share and customer satisfaction in the T3 Software Survey, FMG is known for scalable, compliant marketing solutions and a strong customer-first culture.
Schedule
Remote (Full-time)
Shift: Monday–Friday, 11:15 AM–8:00 PM EST
Pay: $33,000–$39,000 total compensation (base wages + monthly incentives)
Internet requirement: 5 Mbps down / 3 Mbps up minimum
Must have a private, secure workspace free from distractions
Company-provided computer equipment
What You’ll Do
• Support customers with questions about FMG products (websites and marketing tools) via phone and email
• Handle complex escalations and solve problems that aren’t “scriptable”
• Use tools like HubSpot, Aircall, Advisor Admin, Guru, Slack, and Google Docs to resolve issues
• Maintain detailed notes and documentation on all customer interactions
• Report bugs and platform issues to developers with clear, usable details
• Coordinate with internal teams to ensure issues get resolved and clients stay satisfied
• Share customer feedback with leadership on what’s working and what’s frustrating
• Work through ticket backlogs efficiently while keeping quality high
• Participate in ongoing training to stay sharp on product updates and industry changes
What You Need
• Strong verbal and written communication skills
• Critical thinking and real problem-solving ability under pressure
• Ability to learn quickly and adapt in a fast-moving environment
• Comfort asking questions and digging for the right answer
• Ability to work independently and collaborate with a remote team
• Genuine customer-first mindset with patience, empathy, and professionalism
• Fluent English (speaking, reading, writing)
• Typing speed of 50+ WPM
• Customer service experience preferred (not required)
Benefits
• USA Top Workplace award winner (2023, 2024, 2025)
• Paid holidays plus a full week Winter Holiday Shutdown
• PTO policies covering vacation, sick time, parental leave, and bereavement leave
• Medical with $0 co-pay Telehealth
• Dental and vision
• HSA with employer contributions and FSA options
• Company-paid life insurance and AD&D
• Company-paid short- and long-term disability
• Company-paid Employee Assistance Program (EAP)
• 401(k) match with immediate full vesting
• On-demand pay with same-day deposit access
• Internet and gym reimbursement
• In-person and virtual team events plus company swag
If you’re tired of “answer the phone and apologize” support jobs and want one where thinking is the main tool, move on this.
This role rewards curiosity, grit, and people who can solve the puzzle without panicking.
Happy Hunting,
~Two Chicks…