If you’re at your best when you’re helping someone untangle a problem in real time, this is your lane. You’ll be the calm voice on the other end of the line for providers, members, and health plans, getting people answers fast and keeping things moving.
About American Specialty Health Incorporated (ASH)
American Specialty Health supports members, providers, and health plans by helping people access and understand their benefits and services. They’re built around service, accuracy, and professional communication, with structured training and clear performance expectations.
Schedule
Remote (United States)
$15/hour
Work-from-home role with company-provided equipment
Must have reliable internet for video meetings (minimum 50 Mbps download and 50 Mbps upload)
Trained remotely, designated home workspace required
What You’ll Do
• Answer incoming calls, chats, and make occasional outbound calls with professionalism and accuracy
• Identify the purpose of each call and document details in ASH proprietary systems
• Look up caller information and provide benefit details or problem resolution support
• Route cases needing deeper research to the appropriate department
• Use available resources to deliver timely, correct responses
• Manage time and follow-ups to meet required response and call timeframes
• Meet or exceed key performance expectations for the Customer Service Representative role
• Complete required trainings on time and attend weekly team meetings
• Follow confidentiality, compliance, and workplace safety standards
What You Need
• High school diploma or GED
• 1+ year of customer service experience (inbound call center experience preferred)
• Strong verbal communication and listening skills
• Basic computer skills and ability to navigate multiple systems during a single interaction
• Ability to stay accurate and productive in a fast-paced environment with interruptions
• Strong organization, prioritization, and time-management skills
• Comfort handling sensitive information with strict confidentiality
Benefits
• Company-provided technology equipment for remote work
• Remote training and ongoing team support
• Structured onboarding and required professional training
• Equal Opportunity/Affirmative Action workplace
These roles tend to fill quickly. If you’ve got solid call-handling skills and you can juggle systems without melting down, put your name in the hat.
You’re not just answering phones here, you’re keeping someone’s day from going sideways.
Happy Hunting,
~Two Chicks…