This role is for someone who can run point on a distributed coach network, keep utilization tight, onboarding smooth, and communication humming, so coaches deliver consistently great outcomes for customers.
About Housecall Pro
Housecall Pro builds software and coaching solutions that help home service professionals streamline operations, grow their businesses, and get more time back. Their mission is to champion “Pros” with tools for scheduling, dispatching, payments, and business coaching, backed by a people-first culture.
Schedule
- Remote (United States)
- Full-time
What You’ll Do
- Oversee day-to-day operations for the Certified Coach network across coaching programs
- Manage and track coach utilization to align capacity with enrollment demand
- Recruit new Certified Coaches from Housecall Pro’s Pro customer base
- Lead onboarding experiences that set coaches up for success
- Maintain accurate records for coach assignments, availability, and performance
- Drive ongoing coach communications and engagement
- Organize monthly masterminds for community + knowledge sharing
- Monitor feedback from Pros and coaches to identify program improvements
- Partner with internal teams to keep coaches aligned on updates, changes, and goals
- Analyze program data and recommend enhancements to training, coach experience, and outcomes
What You Need
- 3–5 years in program management, customer success, operations, or enablement
- Experience working with independent contractors or distributed contributor networks
- Strong cross-functional collaboration experience (product, marketing, ops)
- Experience using AI tools to improve quality and efficiency
- Strong communication and relationship-building skills
- Bachelor’s degree or equivalent experience
- Comfort with ambiguity, shifting priorities, and virtual facilitation
Benefits
- Medical, dental, vision, life, disability, and 401(k)
- Paid holidays + flexible PTO
- Equity
- Monthly tech reimbursement
- Employee assistance program
- Paid parental leave (and other company benefits)
Compensation
- $75,000–$88,000 OTE
- Base: $64,000–$75,000 + 15% variable component
Quick gut-check: this is basically “operational backbone + community builder + data-driven program improver.” If your resume reads like pure customer service, it’ll undersell you. You’ll want bullets that scream: utilization/capacity management, onboarding systems, stakeholder comms, and measurable program improvements.
Happy Hunting,
~Two Chicks…