If you love solving real problems for real people (and can talk tech without making folks feel dumb), this role puts you on the front lines of the open web, helping customers hit their publishing and commerce goals on WordPress.com and WooCommerce.
About Automattic
Automattic is the company behind WordPress.com, WooCommerce, Tumblr, Jetpack, Day One, Pocket Casts, and more. They’re a fully distributed team on a mission to democratize publishing, commerce, and messaging so anyone can share a story, sell a product, and manage communications globally.
Schedule
- Fully remote
- About 6 self-scheduled hours/day supporting customers via email and live chat
- Heavy daily collaboration via Slack
- Typically 1–2 weekend days per month (with flex days during the week)
What You’ll Do
- Support customers via email and live chat, troubleshooting technical issues and guiding them step-by-step
- Teach and educate users on WordPress and WooCommerce best practices to help them succeed
- Partner with teammates in Slack to resolve issues quickly and consistently
- Proactively identify friction points and help prevent issues before they happen
- Improve workflows and team efficiency through process improvements and experimentation
- Pilot new customer experience initiatives (example: onboarding calls)
- Advocate for customer needs internally to improve products and tools
- Mentor peers and contribute to a culture of continuous improvement
What You Need
- Hands-on WordPress and/or WooCommerce experience beyond basic personal sites
- Customer-facing support experience (customer support, technical support, customer success, etc.), ideally high-volume end users
- Strong written communication and the ability to explain technical concepts clearly and empathetically
- Self-starter mindset: thrives in high autonomy, manages workload without heavy oversight, meets deadlines
- Demonstrated initiative: examples of improving processes, boosting retention, or driving measurable impact
- Bonus: multilingual skills, deep technical troubleshooting, eCommerce expertise, leadership/ops strengths
Benefits
- Base salary range: $40,000–$68,000 USD (paid in local currency; global ranges apply)
- Open vacation policy
- Remote-first company culture
- Country-specific benefits available (varies by location)
If you’re the type who gets energy from untangling messy customer problems and leaving people feeling relieved and empowered, this one’s a legit fit.
This role is open now. Don’t overthink it, if you’ve got real WordPress chops and strong support instincts, take your shot.
Happy Hunting,
~Two Chicks…