Be the calm, competent first point of contact for fleets, owner-operators, and everyday customers using tools that keep trucks moving safely and compliantly. If you’re great at de-escalation, clean documentation, and solving the real problem the first time, this is a solid remote CSR lane.
About Fleetworthy
Fleetworthy (formerly Bestpass, Fleetworthy Solutions, ExpressTruckTax, and Drivewyze under one brand) is building a command center for fleet safety, compliance, toll management, and efficiency. Their connected platform gives customers real-time insights to reduce risk, simplify operations, and save money, supporting millions of drivers and vehicles across the U.S.
Schedule
- Full-time, remote (U.S.)
- Multi-channel support: phone, live chat, and email
- Salary: up to $40,000 USD yearly
- Excel is a must; CRM experience (Salesforce or similar) preferred
What You’ll Do
⦁ Serve as the first point of contact for customer questions via phone, chat, and email with clear, professional, empathetic communication
⦁ Investigate and resolve customer issues, including billing questions, using good judgment on when to solve vs. escalate
⦁ Maintain and update customer accounts in internal platforms and CRM systems with strong accuracy and attention to detail
⦁ Partner with teammates and internal teams to deliver timely resolutions and a smooth customer experience
⦁ Contribute to continuous improvement by sharing customer feedback, spotting patterns, and supporting team initiatives
⦁ Mentor or support newer colleagues as needed to strengthen team performance and service consistency
What You Need
⦁ Associate degree in Business, Communications, or related field (required); bachelor’s preferred
⦁ 1–2 years of customer service or client-facing experience, ideally in a multi-channel support environment
⦁ Strong problem-solving skills with a structured approach and comfort escalating when appropriate
⦁ Excellent written and verbal communication skills with the ability to build trust and de-escalate tense situations
⦁ Organized, detail-oriented work style with strong prioritization and follow-through
⦁ Proficiency in MS Office (Excel, Word, Outlook, PowerPoint) with strong Excel skills
⦁ Familiarity with Salesforce or similar CRM tools (preferred)
⦁ Team-first mindset with willingness to mentor, share ideas, and contribute to a positive environment
Benefits
⦁ Competitive compensation (up to $40,000/year)
⦁ Remote work in the United States
⦁ Team culture focused on transparency, trust, and continuous improvement
⦁ Opportunity to support products that directly impact safety, compliance, and efficiency for fleets and drivers
Quick reality check (because I’m not here to gas you up): this reads like a high-volume support role with a “be nice, be accurate, be fast” expectation. If you don’t enjoy repetitive ticketing and billing questions, skip it. If you do, and you’re Excel-strong, it’s a steady remote play.
Happy Hunting,
~Two Chicks…