If you’ve been doing client work long enough to know “great service” is really “great leadership under pressure,” this one fits. You’re not just handling accounts, you’re leading the team that handles them. You own escalation, coach the specialists, and tighten the machine through process improvement and automation.
About AE Perkins
AE Perkins supports Ameriflex, Workforce Go, and Accresa. This role sits within Ameriflex and leads the client experience for a portfolio of new and existing accounts.
Schedule
- Full-time, Remote
- Travel: 1–2 times per year (as needed)
What You’ll Do
- Lead a team of Relationship Specialists managing a large client portfolio
- Serve as the primary client-facing leader and maintain high service standards
- Act as first point of escalation for client issues, joining client calls as needed (including occasional support outside standard hours)
- Build and strengthen relationships with Plan Administrators, Brokers, and internal Client Experience partners
- Drive retention and growth strategies across accounts
- Identify and implement process improvements and automation opportunities to improve delivery and efficiency
- Educate clients on Ameriflex systems, tools, and policies to help them maximize benefits usage
- Maintain accurate account documentation and organized client records
- Collaborate internally to develop and execute business plans aligned with company goals
- Proactively anticipate client needs and address concerns before they become problems
- Handle sensitive info with discretion and maintain HIPAA compliance
- Set, track, and exceed performance goals (client satisfaction, retention, service metrics)
- Support team culture with empathy, strong communication, and steady leadership
- Take on additional duties assigned by the Client Experience Manager
What You Need
- Bachelor’s degree required
- 5+ years account management experience (client relationship + service delivery focus)
- Benefits Administration experience preferred
- Strong leadership and mentorship skills (you can coach people, not just “manage tasks”)
- Excellent written/verbal communication and organization, able to handle big portfolios
- Calm under pressure, good judgment in escalations, strong problem-solving instincts
- Process improvement mindset (you spot inefficiencies and fix them)
- Comfortable in multiple web-based systems and tools
- Intermediate to advanced Excel preferred
- Strong HIPAA/compliance awareness
Benefits
- Salary: $60,000–$65,000/year + annual bonus potential
- Bonus: corporate plan up to 10% of annual salary
- Medical, Dental, Vision
- 401(k) matching
- FSA / HSA
- Disability & life insurance
- EAP
- LegalShield / ID Shield
- Commuter reimbursement
- Tuition reimbursement
- Wellable membership
- Telescope Health (telehealth) via Accresa
- Intellect (mental health app)
- Employee engagement activities (events, raffles, book club, etc.)
Backbone note: this is a “player-coach” role. If you like mentoring, escalations, and tightening messy processes, you’ll shine. If you want zero after-hours client fires, this might annoy you.
Happy Hunting,
~Two Chicks…