If you’re the type who can juggle client questions, solve problems end-to-end, and keep relationships warm while things are on fire, this role is built for you. You’ll manage a portfolio of accounts and act as the go-to contact for clients, helping them navigate Ameriflex products/services while supporting retention and growth.
About AE Perkins
AE Perkins is a holding company supporting Ameriflex, Workforce Go, and Accresa. The team focuses on delivering high-touch client experience across these benefit and workforce solution brands.
Schedule
- Full-time, Remote
- Required Client Experience department hours: 8:30am–5:30pm (within your time zone)
- Occasional travel preferred: about once per year
What You’ll Do
- Serve as the primary point of contact for client questions/concerns (current, potential, and former clients)
- Own client issues from start to finish, driving resolution that meets or exceeds expectations
- Use empathy and strong client care to make clients feel heard and supported
- Anticipate needs and proactively answer questions before they escalate
- Build relationships with Plan Administrators, Brokers, and key stakeholders to support retention and growth
- Educate clients on Ameriflex systems, tools, policies, and services so they can self-navigate effectively
- Maintain accurate, organized account documentation (interactions, issues, resolutions)
- Handle sensitive information with discretion and stay compliant with HIPAA and other regulations
- Collaborate internally to execute business plans and client strategies
- Use internal tools/resources efficiently to maintain a seamless service experience
- Take on additional tasks as assigned by the Client Experience Manager
What You Need
- Bachelor’s degree required
- 3+ years of account management / client relationship experience preferred
- Benefits administration experience preferred
- Strong written/verbal communication and professional client presence
- High organization, detail focus, and ability to manage high call + email volume
- Solid problem-solving under pressure and ability to adapt quickly
- Comfortable navigating multiple web-based systems/tools
- Intermediate to advanced Excel/data management skills preferred
- Self-motivated, goal-driven, and team-oriented
- Working knowledge of HIPAA/compliance expectations for handling confidential info
Benefits
- Salary: $53,000–$55,000/year + bonus potential
- Quarterly bonus structure: potential 4%–6% of base compensation quarterly
- Medical, Dental, Vision
- 401(k) matching
- FSA / HSA
- Disability & life insurance
- EAP
- LegalShield / ID Shield
- Commuter reimbursement
- Tuition reimbursement
- Wellable membership
- Telescope Health (telehealth) via Accresa
- Intellect (mental health app)
- Employee engagement events (raffles, book club, etc.)
One honest flag: they want someone who can carry the relationship and carry the ops. If your “I’ll figure it out” muscle is strong, this is a good lane.
Happy Hunting,
~Two Chicks…