If you’re the kind of person who can hop on the phone cold, build trust fast, and still keep things compliant, this role matters. You’ll help members understand Vida, enroll into a free program, and solve issues with empathy, accuracy, and speed.
About Vida Health
Vida Health is a healthcare organization focused on delivering supportive services and a high-quality member experience. The Member Services team helps members enroll, navigate services, and get the right answers quickly while protecting confidentiality and following HIPAA standards.
Schedule
Full-time, remote (U.S.), non-exempt hourly.
3-month seasonal role with possible extension based on business demand and performance.
What You’ll Do
⦁ Conduct outbound outreach using motivational interviewing and rapport building to explain Vida’s program and support member enrollment.
⦁ Handle inbound calls to complete assessments, answer service questions, assist with enrollment based on member interests and health goals, and provide app navigation support.
⦁ Document member interactions in the Member Services system, resolve concerns, escalate complex issues when needed, and consistently meet inbound and outbound KPIs while following HIPAA requirements.
What You Need
⦁ High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
⦁ 2–3 years of customer service or call center experience, preferably in healthcare.
⦁ Strong communication, problem-solving, and active listening skills plus experience using CRM/ticketing systems in a fast-paced environment.
Benefits
⦁ $21 per hour.
⦁ Full-time remote role with structured KPIs and ongoing training and development.
⦁ Opportunity to extend beyond 3 months based on performance and business needs.
Seasonal roles move quick—if you can start soon and you’re comfortable with outbound calls, apply now and get in the queue.
If you want, tell me what healthcare or call center experience you’ve got and I’ll help you tailor your resume bullets to match this posting.
Happy Hunting,
~Two Chicks…