Help fitness businesses get set up, trained, and fully confident on a platform they’ll use every day to run their operations. If you’re a calm, friendly problem-solver who can teach software without making people feel dumb, this role is a great blend of customer success, training, and light technical work.
About DaySmart (TeamUp)
DaySmart builds business management software focused on scheduling and workflow solutions across multiple industries. TeamUp (goteamup.com) is DaySmart’s fitness-focused platform that helps gyms, studios, and trainers manage payments, scheduling, memberships, and member engagement so they can focus on their community.
Schedule
- Remote-first (US-based role)
- Monday–Friday, 9:00am–5:30pm Eastern (with occasional flexibility to work later if needed)
- Collaborative remote culture with active participation in meetings (including video calls)
What You’ll Do
⦁ Serve as the main point of contact for new customers through onboarding via meetings, chat, and email
⦁ Lead live trainings and platform walkthroughs tailored to each customer’s workflows and goals
⦁ Teach platform features, setup best practices, and configurations to drive long-term success
⦁ Track onboarding milestones, communicate proactively, and keep customers on pace toward go-live
⦁ Ensure key configurations are implemented before launch (payments, policies, integrations)
⦁ Share product updates and new features with customers
⦁ Identify and resolve onboarding roadblocks, escalating to support/product when needed
⦁ Advocate for customers internally by sharing feedback, insights, and feature ideas
⦁ Support data imports/migrations using internal tools and AI (customer lists, schedules, memberships, billing)
⦁ Troubleshoot spreadsheet formatting issues to ensure clean, accurate data transfers
⦁ Contribute to onboarding documentation and customer-facing resources
⦁ Review AI support responses and help refine help content over time
What You Need
⦁ 2+ years of onboarding experience
⦁ 2+ years working with SaaS platforms
⦁ Strong communication skills and the ability to explain technical concepts clearly
⦁ Experience with data imports, spreadsheets (Excel/Google Sheets), and troubleshooting technical issues
⦁ Comfort using AI tools for data transforming and workflow support
⦁ Ability to juggle multiple onboarding projects and hit go-live deadlines
⦁ Strong time management, organization, and reliability in a remote environment
⦁ Calm, empathetic approach when customers are stressed or stuck
⦁ Team-first mindset with comfort giving and receiving constructive feedback
⦁ Willingness to speak up with ideas to improve processes and customer experience
Benefits
⦁ Salary: $50,000–$55,000 (based on experience and other factors)
⦁ Medical, dental, vision, HSA, FSA, and additional benefits
⦁ 401(k) with company match
⦁ Open PTO and generous paid holiday schedule
⦁ Flexible work arrangements (remote, hybrid, or in-office depending on location)
⦁ Learning and growth opportunities in a mission-driven team environment
If you’re ready to help customers launch smoothly, feel supported, and actually love the software they just bought, apply now.
This is the role for someone who can blend training, tech troubleshooting, and human warmth into a “wow, that was easy” onboarding experience.
Happy Hunting,
~Two Chicks…