If you’re the person who can keep partners calm, systems clean, and tickets moving without letting anything slip, this role is built for you. You’ll be the front line for global partners, owning Tier 1/2 support triage, solving operational and product issues, and keeping access and configurations accurate.
About CrewBloom
CrewBloom supports client-based teams with remote talent that helps businesses run smoothly at scale. In this role, you’ll support a client with global partners where fast resolution, strong communication, and clean systems directly impact satisfaction and continuity. It’s a high-ownership seat with lots of moving parts.
Schedule
- Remote, client-based role
- Full-time schedule details not listed (expect a ticket-driven workflow with daily triage and follow-through)
- Dedicated home office and required tech setup
What You’ll Do
⦁ Manage and triage incoming partner support tickets as the Tier 1/2 front line
⦁ Resolve Tier 1 issues directly and escalate Tier 2 technical or complex operational cases to the right internal teams
⦁ Process partner admin work including license changes, product entitlements, and configuration updates
⦁ Investigate and resolve product functionality and operational workflow issues, coordinating across teams as needed
⦁ Communicate clearly with partners throughout the issue lifecycle to ensure confidence, continuity, and satisfaction
⦁ Maintain accurate records and documentation so resolutions are repeatable and data stays clean
What You Need
⦁ Proven experience in data analysis, business intelligence, or reporting
⦁ Strong skills in data manipulation, cleaning, and visualization with a high bar for accuracy
⦁ Experience with analytics platforms and dashboard administration (Tableau, Power BI, or similar tools)
⦁ Ability to explain complex data and operational issues clearly to non-technical audiences
⦁ Strong attention to detail, good judgment on escalation, and comfort in a fast-moving environment
⦁ Reliable remote setup:
- Primary internet 15 Mbps minimum, plus backup internet 10 Mbps minimum (power-outage capable)
- Primary laptop/desktop meeting minimum specs (modern i5/i3 or Ryzen 5 equivalent, 8GB RAM)
- Backup device meeting i3-level performance and usable during power interruptions
- Webcam, noise-canceling USB headset, smartphone, and a quiet dedicated home office
Benefits
⦁ Inclusive, innovative team culture with growth support
⦁ Opportunities to learn, improve, and make visible impact
⦁ Fast-paced environment for people who like momentum and problem-solving
⦁ Flexibility to work remotely and build your ideal routine
⦁ Better work-life integration with no commute
Support roles like this tend to fill quickly because the skill mix is specific, so don’t wait too long.
If you can juggle tickets, fix issues cleanly, and keep partners feeling taken care of, this is a strong fit.
Happy Hunting,
~Two Chicks…