If you’re the kind of person who can turn a cold phone call into a real relationship, this role lets you do it all day, every day, for something that matters. You’ll be the trusted point of contact for health plan members, driving participation in wellness programs and making sure people feel supported, not processed.
About CrewBloom
CrewBloom supports client-based teams with remote talent that helps companies run smoother and serve people better. In this role, you’ll work with a client in the health plan space where member experience and retention are everything. Training is provided, but your communication skills need to be elite.
Schedule
- Full-time, client-based
- Remote role with a dedicated home office setup required
- Outreach and documentation work will follow assigned member engagement schedules
What You’ll Do
⦁ Execute phone-based member outreach to build trust and improve retention through consistent, empathetic communication
⦁ Implement tailored engagement plans to increase participation in health benefits and wellness initiatives
⦁ Listen for pain points, gather feedback, and surface insights to improve services, provider network, and care delivery
⦁ Serve as the first point of contact for questions and concerns, resolving issues quickly and professionally
⦁ Document member interactions accurately in a CRM or database and manage outreach schedules with precision
⦁ Collaborate with Marketing, Operations, and Clinical teams to keep engagement aligned with broader goals
What You Need
⦁ Native-level English fluency (required) with exceptional verbal and written communication
⦁ Neutral, professional accent for clear communication with a diverse member base
⦁ Strong phone presence with the ability to build rapport quickly and handle sensitive conversations calmly
⦁ Problem-solving mindset, quick thinking, and a consistent can-do attitude
⦁ Strong organization for scheduling outreach and keeping clean records
⦁ No healthcare experience required, training is provided, but you must be coachable and adaptable
⦁ Reliable tech setup:
- Primary internet 15 Mbps minimum, plus backup internet 10 Mbps minimum (power-outage capable)
- Primary laptop/desktop meeting minimum specs (modern i5/i3 or Ryzen 5 equivalent, 8GB RAM)
- Backup device meeting i3-level performance and usable during power interruptions
- Webcam, noise-canceling USB headset, smartphone, and a quiet dedicated home office
Benefits
⦁ Inclusive, innovative team culture with growth support
⦁ Opportunities to learn, improve, and make visible impact
⦁ Fast-paced environment for people who like momentum and meaningful conversations
⦁ Flexibility to work remotely and build your ideal routine
⦁ Work-life balance with no commute
These member-facing roles tend to close quickly, especially for strong communicators, so don’t sit on it.
If you can lead with empathy, stay sharp under pressure, and make people feel genuinely cared for, this is a strong fit.
Happy Hunting,
~Two Chicks…