If you can talk sports, solve problems fast, and keep your cool when money is involved, this one’s got teeth. You’ll support Sleeper Picks users across email, chat, and social, help isolate bugs, funnel product feedback, and assist with fraud reviews tied to deposits and withdrawals.
About Sleeper
Sleeper is a sports-focused games platform built around messaging and community. Their mission is to bring sports fans and friends together in one digital playground. This role sits on the frontline for Sleeper Picks, their simplified, fast-paced Daily Fantasy Sports product built for quick predictions and broad appeal.
Schedule
• Fully remote (United States)
• Full time, 40 hours per week
• 5 days on, 2 days off with weeknight and weekend shifts required
• Must be available on holidays and big game days across sports
What You’ll Do
• Deliver strong customer support across email, chat, and social media with product and industry knowledge
• Respond to complaints, requests, and inquiries with professionalism, speed, and conflict resolution skills
• Ask the right questions to understand user intent, reproduce issues, and isolate root causes of bugs or usability problems
• Collect and prioritize product and feature requests, then route actionable feedback to product teams
• Support Regulatory Operations and Compliance with ad hoc requests and fraud reviews
• Review deposit and withdrawal transactions for potential fraud and ensure accounts are handled correctly
• Support interdepartmental operations needs tied to user interactions and the DFS product
What You Need
• 1+ years in a direct Customer Support or Customer Success role
• Excellent written and verbal communication skills, including cross-team collaboration
• Strong problem-solving instincts and comfort troubleshooting product issues
• Ability to work rotating schedules that include weeknights, weekends, holidays, and major sports days
• Empathy and customer-first mindset, especially when handling escalations and money-related concerns
Benefits
• Competitive salary
• Medical, dental, and vision insurance
• 401(k)
• Flexible hours and remote work options
• Career advancement opportunities
• Small-team environment with high ownership and visibility
If you like being the voice of the user, you can handle fraud-adjacent work, and you don’t mind working when the games are on, apply now.
This is the kind of support role where you actually influence the product.
Happy Hunting,
~Two Chicks…