If you like leading from the front, coaching people up, and running a tight operation without hovering, this role fits. You’re basically the remote floor supervisor: quality, productivity, attendance, and the daily rhythm of the team.
About Copart
Copart is a technology-led global online vehicle auction platform with 200+ facilities worldwide, connecting vehicle sellers to more than 750,000 buyers across 190+ countries. They focus on delivering a consistent customer experience powered by strong processes and high standards.
Schedule
- Full-time
- 100% remote (Virtual)
- Travel may be required as needed
- Must be able to respond to alarm calls as needed
What You’ll Do
- Hire, train, develop, and motivate remote staff
- Audit call quality to drive customer service standards
- Audit files in the system to improve productivity and quality
- Track and report on first call resolution through reporting and auditing
- Manage daily needs of the team you supervise (Transit Pros)
- Ensure performance stays within company standards
- Set expectations, provide direction, and keep goals visible
- Handle scheduling and attendance management
- Conduct performance reviews on time
- Coach continuously and foster clear, transparent communication
- Jump in and complete tasks for the roles you supervise when needed
- Lead the team to meet or exceed business goals
- Plan and run virtual team meetings per company standards
- Handle employee issues and customer service escalations
- Take on other duties as assigned
What You Need
- High school diploma or GED (some college preferred)
- 3+ years of office management or equivalent leadership experience
- Strong Microsoft Office skills
- Excellent verbal and written communication
- Strong customer service instincts and the ability to enforce standards
- Proven ability to hire, train, and develop employees
- Typing speed of 45 WPM+
- Basic 10-key proficiency
- Ability to multitask in a fast-paced environment
- Comfort managing multiple processes across a team
- Conflict management skills
- Basic accounting and inventory management skills (expense management)
- Valid driver’s license
- Bilingual skills are a plus
Benefits
- Medical, Dental, Vision
- 401(k) with company match
- ESPP (Employee Stock Purchase Plan)
- EAP (Employee Assistance Program)
- 10 vacation days per year
- 7 paid company holidays
- Life and AD&D insurance
- Additional employee benefits
Pay
- $21.88–$27.53/hour
- CA/CO/NY/WA: $27.33–$30.76/hour
One flag to clock: “respond to alarm calls” and “travel as needed” is unusual for a fully remote supervisor role. Not a dealbreaker, but you should ask what that actually means in practice (how often, what situations, what hours).
Happy Hunting,
~Two Chicks…