If you’re organized, detail-obsessed (in a good way), and can juggle calls, paperwork, and state rules without dropping the ball, this role is a strong fit. It’s part customer service, part document control, part “keep the file moving.”
About Copart
Copart is a technology-driven global leader in online vehicle auctions, connecting sellers to more than 750,000 buyers in 190+ countries. With 200+ facilities worldwide, Copart runs on speed, accuracy, and a process-driven culture.
Schedule
- Full-time
- 100% remote (Virtual)
- Occasional overtime as needed
- Must live in the United States
What You’ll Do
- Open and scan incoming mail and route documents appropriately
- Work a call queue, answer basic Title Express questions, provide claim updates, and direct callers to the right team
- Create and send Total Loss packets based on state-specific requirements
- Contact lienholders to secure payoff details, Letters of Guarantee, and copies of titles
- Contact vehicle owners/insureds to explain next steps and inform them of packets being sent
- Follow up with owners/insureds for missing or corrected documents
- Follow up with lienholders for required documents
- Send revised packets to owners/insureds as needed
- Meet internal cycle times and other audit requirements
- Review mail for compliance with state guidelines (Mail Approvals)
- Complete final file reviews and launch “Okay to Pay” to the insurance company
- Monitor and manage a shared inbox to complete tasks per policy, timelines, and contractual obligations
- Handle additional tasks as assigned by management
What You Need
- 1+ year of office customer service experience
- High school diploma
- Proficiency with Microsoft Office and basic office equipment
- Ability to identify and analyze title documents using company and state guidelines
- Comfortable working with state DMVs and lienholder entities
- Strong problem-solving skills and ability to multitask
- Basic 10-key proficiency and basic math skills
- Ability to delegate and prioritize workflow
- Strong written and verbal communication skills
- Ability to work independently or as part of a team
- Fluent in English (reading and writing)
- Valid driver’s license
Benefits
- Medical, Dental, Vision
- 401(k) with company match
- ESPP (Employee Stock Purchase Plan)
- EAP (Employee Assistance Program, no cost)
- Vacation and sick pay
- Paid company holidays
- Life and AD&D insurance
- Discounts
- Additional employee benefits
Pay
- $18.00–$20.29/hour
This is a paperwork-heavy role with real consequences if you’re sloppy. But if you like clean files, checklists, and “done right the first time,” you’ll probably enjoy it.
Happy Hunting,
~Two Chicks…