If you’ve got call center skills and healthcare know-how, this role lets you use both to help people in real time. You’ll be the steady voice handling benefits questions, scheduling, and service coordination while keeping documentation tight and patients supported.
About BroadPath
BroadPath builds remote teams that support healthcare organizations with member services, patient support, and provider coordination. They’re focused on quality service, clear communication, and a culture built around collaboration and connection.
Schedule
Remote role (US)
Schedules fall between 8:00 AM and 9:00 PM Eastern Time and are assigned based on business needs
Weekly pay
Training starts at $14 per hour, with an increase after moving into production
On-camera participation is expected during interviews, training, team meetings, and check-ins
What You’ll Do
⦁ Handle inbound and outbound calls to support members, patients, and providers
⦁ Answer questions about benefits, eligibility, and coverage with accuracy and clarity
⦁ Schedule, reschedule, and confirm appointments with healthcare providers
⦁ Process referrals, authorizations, and prescription renewals as requested
⦁ Help with claims questions, billing inquiries, and account updates
⦁ Review plan eligibility and update records in the system
⦁ Document interactions accurately in electronic systems (EMR and/or CRM tools)
⦁ Communicate with providers and internal teams via phone, secure messaging, or email
⦁ Protect confidentiality and follow HIPAA and applicable privacy guidelines
⦁ Escalate complex issues to the appropriate team or supervisor
What You Need
⦁ High school diploma or equivalent
⦁ 1+ year of high-volume call center customer service experience
⦁ 1+ year of healthcare or health insurance experience (member, patient, or provider services)
⦁ At least one year of tenure per role, showing reliability and stability
⦁ Strong verbal and written communication skills
⦁ Ability to navigate multiple systems while staying accurate on calls
⦁ A private, designated home workspace and reliable high-speed internet
⦁ Comfort being on camera regularly as part of team culture
⦁ Commitment to a long-term role and career growth with the organization
Benefits
⦁ Starting pay at $14 per hour during training, with increase after transitioning to production
⦁ Weekly pay
⦁ Broad healthcare exposure (benefits, scheduling, authorizations, claims support)
⦁ Team culture built around collaboration, connection, and consistent communication
If you want a steady remote healthcare role and you’re cool being on camera as part of the team vibe, this is a solid lane. These openings can move fast when they’re entry-friendly and remote.
Bring your call control, your empathy, and your accuracy and help members get answers without the runaround.
Happy Hunting,
~Two Chicks…