If you’re the behind-the-scenes fixer who keeps access, credentials, and rosters from turning into chaos, this role is for you. You’ll support onboarding and offboarding at scale, keep data clean, and make sure agents have what they need to be productive on day one.
About BroadPath
BroadPath builds work from home teams that support healthcare organizations through contact center and back-office operations. They’re built around process, speed, and quality, with a strong focus on compliance and a culture that values inclusion and teamwork.
Schedule
Remote, full-time role (US)
Work cadence will align with daily operational needs, including daily, weekly, and monthly reporting requirements
What You’ll Do
⦁ Process and manage new hire client credential requests and user IDs
⦁ Support offboarding, including access removal, tracking, and issue escalation
⦁ Submit, track, and escalate credential and access issues to the right partners (Operations, IT, clients)
⦁ Maintain accurate agent rosters and ensure data consistency across systems
⦁ Track attrition and update records in Salesforce and QuickBase
⦁ Produce daily, weekly, and monthly reporting tied to provisioning and operational readiness
⦁ Support PHI cleanup activities and compliance expectations in a healthcare environment
⦁ Partner cross-functionally with Operations, Training, Project Management, Reporting, IT, Recruiting, and clients to keep workflows moving
What You Need
⦁ Intermediate to advanced Microsoft Office skills, especially Excel
⦁ Strong attention to detail and comfort working with sensitive information and compliance requirements
⦁ Excellent written and verbal communication skills
⦁ Ability to analyze issues quickly, identify root causes, and escalate effectively
⦁ Strong organization, urgency, and the ability to manage multiple priorities in a fast-paced environment
⦁ Comfort working with stakeholders across teams and keeping projects moving forward
Benefits
⦁ Competitive pay within a market-based salary range (varies by experience and location)
⦁ High-visibility, cross-functional role with Operations, IT, and client partners
⦁ Skill growth in provisioning, reporting, and systems used in healthcare contact center operations
These ops roles matter because when provisioning is sloppy, everything breaks downstream. If you’re the person who keeps systems clean, access tight, and timelines on track, this is your kind of work.
Bring your Excel strength, your urgency, and your ability to keep teams unblocked and moving.
Happy Hunting,
~Two Chicks…