If you want a remote healthcare role that’s more than “answer tickets and move on,” this is it. You’ll be the steady guide for patients dealing with chronic neurological conditions, helping them navigate care, insurance, and next steps with clarity and real compassion.
About Neura Health
Neura Health is building the nation’s largest virtual neurology practice to reduce long wait times and improve access to specialty care. They combine compassionate care with technology, including data analytics and AI-assisted diagnostics, to support conditions like migraines, sleep disorders, chronic pain, epilepsy, and memory issues. Backed by $22M+ in funding, they’re on a mission to improve access and quality of neurological care.
Schedule
Remote role
8 hours per day, 5 days per week (various schedules available)
Must manage inbound patient inquiries through an online messaging platform
Some schedules may include Sundays (the application asks about Sunday availability)
What You’ll Do
⦁ Coordinate patient care through messaging and phone to keep the experience smooth and supportive
⦁ Prepare patients for medical visits by ensuring charts are updated with the right info and any necessary documentation
⦁ Handle administrative support like scheduling and membership adjustments
⦁ Help patients navigate insurance for labs, prescriptions, and scans, including prior authorizations and eligibility/copay support
⦁ Explain complex healthcare information in a clear, empathetic way that improves adherence to treatment plans
⦁ Resolve billing issues and support payment collection when needed
⦁ Support ad-hoc reporting and special project requests
⦁ Track common themes in patient feedback and help develop scalable solutions
⦁ Contribute to process improvements, SOPs, and clinical workflows to level up patient and clinician experience
⦁ Collaborate cross-functionally to improve clinical products, tools, and company initiatives
⦁ Maintain strict confidentiality and follow HIPAA and company security policies
What You Need
⦁ 2+ years of experience in healthcare, medical assistance, or clinical care
⦁ Hands-on insurance experience (prior authorizations, eligibility, copays)
⦁ Strong communication skills, with the ability to simplify complex info without talking down to patients
⦁ An empathetic, patient-first customer service approach
⦁ Highly organized, detail-oriented, and comfortable juggling multiple priorities
⦁ Proactive, autonomous, and able to operate with an owner’s mindset
⦁ Soft skills: listening, negotiating, decision-making, and leadership
⦁ Experience working closely with clinicians (preferred)
⦁ Familiarity with EMRs and testing portals (preferred)
⦁ Culture add: empathetic, mission-driven, collaborative, precise, transparent, compassionate, results-oriented
Benefits
⦁ Salary range: $55,000–$60,000 annually
⦁ Benefits package (details not listed in the posting)
⦁ Work alongside a clinical team in a fast-growing virtual care model solving real access problems
Roles like this move fast. If you’re ready to be the person patients trust when things feel confusing, stressful, or stuck, go get it.
Happy Hunting,
~Two Chicks…