If you’re the calm, capable person who can guide someone through a stressful healthcare moment, this role matters. You’ll support patients, providers, and pharmacies in a 24/7 telehealth environment, making sure every virtual visit feels seamless, professional, and human.
About Fabric Health
Fabric Health is powering boundless care by solving healthcare’s biggest challenge: clinical capacity. They unify the care journey from intake to treatment using intelligent automation, removing administrative burden and making care delivery 2–10x more efficient. Trusted by leading health systems and backed by top investors, Fabric builds fast, reliable tools that help clinicians focus on patients.
Schedule
- Full-time, remote (United States)
- Mandatory rotating shifts to support 24/7 clinical operations
- Must be available for evenings, weekends, and holidays
What You’ll Do
⦁ Provide Tier 1 support and patient onboarding via email, chat, and phone
⦁ Troubleshoot technical issues and guide users through the virtual platform with clear, patient instructions
⦁ Handle point-of-service tasks like visit preparation, payment collection, patient tracking, prescription handling, and record tracking
⦁ Investigate, triage, and resolve user issues to keep visits running smoothly
⦁ Enter and maintain confidential patient information and support telephone triage as needed
⦁ Document all interactions in Zendesk while following HIPAA and compliance standards
⦁ Contribute to customer-facing documentation, guides, and FAQs to improve self-serve support
⦁ Collaborate with clinical staff and Tier 2 Technical Support to escalate issues and share product feedback
⦁ Stay current on product updates and best practices to continually improve support quality
What You Need
⦁ 1–2 years of customer service experience
⦁ Full availability for a rotating schedule (evenings, weekends, and holidays)
⦁ Strong verbal and written communication skills with excellent listening
⦁ Comfort switching tasks quickly in a fast-paced, high-volume environment
⦁ Strong attention to detail, time management, and sound judgment
⦁ Ability to work independently with minimal supervision
⦁ Familiarity with Google products
⦁ Familiarity with Zendesk WFM and Maestro QA (or the ability to ramp quickly)
⦁ Bonus: Medical terminology, 30 WPM typing, Apple iOS or Windows laptop proficiency, or UCM Digital Health EMR experience
Benefits
⦁ Salary range: $35,000–$45,000 per year
⦁ Medical, dental, and vision insurance (role-eligible)
⦁ PTO (role-eligible)
⦁ 401(k) plan (role-eligible)
⦁ Mission-driven, patient-first culture
If you’re ready to work where empathy and precision actually matter, apply while it’s open.
Help make virtual care feel less like tech and more like care.
Happy Hunting,
~Two Chicks…