If you love sports and you’re the type who can calm chaos with a clear message, this role puts you right at the center of the action. You’ll support Sleeper Picks users across chat, email, and social, while feeding real customer insights straight back to the teams building the product.
About Sleeper
Sleeper is a sports-focused games platform with messaging at its core, built to help sports fans and their friends hang out and compete together. They keep the team intentionally small so each person can make a real impact. Their mission is simple: bring people together over sports.
Schedule
- Fully remote (United States)
- Full-time, 40 hours per week
- 5 days on, 2 days off (shift-based)
- Weeknights and weekends required
- Holiday and big game day availability across sports required
What You’ll Do
⦁ Support Sleeper Picks users via email, chat, and social media with fast, high-empathy service
⦁ Troubleshoot bugs and usability issues by asking sharp questions and isolating root causes
⦁ Collect, organize, and communicate product and feature feedback to internal teams
⦁ Assist Regulatory Operations, Compliance, and other teams with ad hoc requests and fraud reviews
⦁ Review deposit and withdrawal activity for potential fraud to help keep accounts accurate and secure
What You Need
⦁ 1+ year of experience in a direct Customer Support or Customer Success role
⦁ Strong written and verbal communication skills with the ability to de-escalate tense situations
⦁ Comfort working across teams and translating user problems into actionable internal notes
⦁ Availability for rotating shifts, including weeknights, weekends, and major sports days
⦁ Detail-oriented mindset for reviewing transactions and spotting patterns that may signal fraud
Benefits
⦁ Competitive salary
⦁ Health, dental, and vision insurance
⦁ 401(k)
⦁ Flexible working hours and remote work options
⦁ Opportunities for career advancement
If you’re ready to be the front line for a product sports fans actually care about, don’t sit on this one.
Bring the empathy, bring the problem-solving, and help build the smoothest DFS experience out there.
Happy Hunting,
~Two Chicks…