Lead a healthcare customer service team while tracking performance, coaching quality, and keeping daily operations running smoothly. If you’re strong with metrics, training, and resolving escalations, this role puts you in the driver’s seat.
About R1
R1 provides technology-driven revenue cycle solutions that improve the patient experience and hospital financial performance. They combine healthcare operations expertise with advanced analytics, automation, and workflow tools. Their teams support hospitals and health systems at large scale.
Schedule
- Full-time
- Remote (USA)
What You’ll Do
- Monitor staffing levels and assign daily duties and responsibilities
- Prepare and report daily, weekly, and monthly productivity metrics
- Coach and develop team members to improve quality and performance
- Assist with departmental initiatives and process improvements
- Complete performance evaluations and track time and attendance
- Troubleshoot and resolve client concerns with urgency
- Train staff on required systems and new process changes
- Maintain a professional, patient-focused approach in all interactions
- Support hospital billing work within a call center environment
What You Need
- 3+ years of experience in a healthcare call center
- 1+ year of team lead experience (or higher) in a healthcare call center
- Experience with hospital billing in a call center environment
- Strong coaching, communication, and problem-solving skills
- Ability to track performance data and drive improvements through training
Benefits
- Competitive benefits package (medical, dental, vision, 401k and more)
- Paid time off
- Career growth and development opportunities
If you meet the healthcare call center and hospital billing requirements, move on this quickly while it’s still fresh.
Lead from the front, coach with consistency, and let the metrics prove the impact.
Happy Hunting,
~Two Chicks…