If you want a steady remote role that actually matters, this is it: you’ll help people navigate unemployment insurance claims in a high-volume contact center environment. It’s real work with real stakes, and you’ll get paid training and W2 stability.
About Direct Interactions
Direct Interactions is a Seattle-based contact center company that supports public service programs across multiple states. They focus on empathetic, human-centered support and offer remote opportunities designed to be inclusive for a wide range of candidates.
Schedule
• Remote (U.S.) | W2 employee role (not contractor)
• Seasonal part-time with potential to move full-time based on business needs
• Must be available at least 20 hours/week within: Monday–Friday, 8:00 AM–5:00 PM EST
• Mandatory: 8 hours worked every Monday (no exceptions)
• If a holiday falls on Monday, the mandatory 8 hours moves to Tuesday
• Paid onboarding: orientation, pre-arrival learning, training, and nesting
• Training is virtual (instructor-led + self-paced) with 100% attendance required
What You’ll Do
• Process, navigate, and research unemployment insurance claims
• Answer incoming calls through computer-based software and help with complex cases
• Research databases to resolve customer issues accurately
• Stay calm in escalated situations and high-stress moments
• Multitask across multiple programs while maintaining accuracy and empathy
• Handle back-to-back calls in a fast-paced contact center environment
What You Need
• High school diploma or equivalent
• Legally authorized to work in the U.S. and currently living in the U.S.
• Strong customer service mindset: empathy, composure, active listening
• Clear verbal communication (grammar, tone, pronunciation)
• Ability to multitask and pay close attention to detail
• Typing speed: 30 WPM minimum
• Proficient with Microsoft Excel, Word, and Outlook
• Able to pass a criminal background check (paid for by Direct Interactions)
• Ohio residence preferred
• Must be a self-starter and comfortable working within a team environment
Benefits
• W2 employment (biweekly pay via direct deposit)
• Paid training and onboarding events
• Accrued PTO
• Sick time
Pay
• $15.00 per hour
Training Schedule (All Paid)
• Orientation: Monday, January 5, 2026 – 12:00 PM EST (1 hour)
• Training Week 1: January 6–9, 2026 – 10:00 AM to 4:00 PM EST
• Training Week 2: January 12–15, 2026 (times vary; some days 9:30 AM to 5:00 PM EST)
• Mandatory IT tech setup required before training (cannot be missed)
Work-From-Home Tech Requirements
• Windows 11 only (Windows 10 not supported)
• Desktop preferred or true laptop (no Mac/Apple, tablets, Chromebooks, mini PCs, notebooks, Android)
• Minimum 8GB RAM, 2.00GHz+ processor, not in S mode, 4+ CPU cores
• Internet: 25 Mbps download / 3 Mbps upload minimum
• Hardwired ethernet only (no Wi-Fi, no satellite, no cellular, no hotspot)
• US-based ISP (no T-Mobile Home Internet, no 5G internet)
• USB wired headset with noise-canceling mic
• Operational webcam
• Smartphone less than 3 years old for MFA authentication
• Second monitor recommended (not required)
Location Restrictions
This role is not available in: California, Washington, Washington DC, Illinois, Connecticut, or New York.
If you’re eligible and you can handle the “every Monday is mandatory” rule, this is one of the cleaner W2 remote postings I’ve seen: clear pay, clear training dates, and clear tech requirements.
Happy Hunting,
~Two Chicks…