If you can handle high-volume outbound calling and you’ve got a persuasive, sales-minded touch, this role can pay off. You’ll use an auto-dialer and scripts to schedule free in-home or virtual health evaluations, with solid incentive upside once you’re out of training.
About Senture
Senture supports members through outreach and customer care programs that help people access healthcare services. The Member Engagement team focuses on scheduling evaluations with licensed providers and guiding members through the process with clear, confident communication.
Schedule
• Fully remote (U.S.)
• 2 weeks paid, mandatory training (100% attendance required)
• All equipment provided
• Call center hours: Monday–Friday, 8:00 AM–8:00 PM Eastern; Saturday–Sunday, 9:00 AM–5:30 PM Eastern
• Pay: $13/hour base (scheduled pay increases based on tenure)
• Incentives: Eligible starting the first day of the month after training, with top monthly incentives up to $1,125 for full-time reps (performance-based)
What You’ll Do
• Make an average of 50 outbound calls per hour using an automated dialer (about 85% outbound, 15% inbound)
• Use approved scripts to explain and schedule free in-home or virtual health evaluations
• Navigate objections using prepared rebuttals and guide members toward booking appointments
• Schedule, reschedule, or cancel appointments using multiple systems
• Hit daily performance metrics (appointments, calls, handle time, productivity) while following HIPAA and reporting complaints as required
What You Need
• High school diploma or equivalent
• Comfort working in a results-driven outbound call center environment (auto-dialer/high-volume experience is a plus)
• Strong persuasive communication and sales aptitude, with motivation to earn incentives
• Ability to follow a fixed schedule, accept coaching, and maintain confidentiality
• Proficiency using multiple computer systems at once
• Ability to pass pre-hire testing, background check, and drug screening
• Work-from-home setup: cabled internet (20mbps upload, 5mbps download, latency ≤ 100 ms). No satellite/cellular/hotspot/Wi-Fi. Quiet, secure workspace
Benefits
• Work from home with equipment provided
• Competitive benefits and PTO
• Incentive plan after training + scheduled pay increases over time
• Growth and development opportunities
Real talk: $13/hour base is light unless you’re confident you can hit the incentive tiers. If you’re good on the dialer and you like performance pay, this can be worth it. If not, you’ll feel that base rate.
If you’re applying, do it from a laptop and complete the required assessments right after so your application doesn’t stall.
Happy Hunting,
~Two Chicks…