If you’ve got healthcare or insurance experience and you’re comfortable in a call center rhythm, this role is a clean remote fit. You’ll help members and patients with benefits, scheduling, authorizations, and claims questions while keeping documentation accurate and HIPAA tight.
About BroadPath
BroadPath builds remote teams that support healthcare organizations and health plans. Their care specialists focus on clear communication, reliable follow-through, and a smooth experience for members, patients, and providers.
Schedule
• Fully remote (U.S.)
• Schedules fall between 8:00 AM–9:00 PM Eastern Time (assigned based on business needs)
• Pay: Starting at $14/hour during training (increases after moving to production)
• Pay frequency: Weekly
What You’ll Do
• Answer inbound calls and make outbound calls to support inquiries, benefits, scheduling, and service coordination
• Provide accurate information on plan benefits, eligibility, and coverage
• Schedule, reschedule, and confirm appointments with providers
• Process referrals, authorizations, prescription renewals, and related requests
• Assist with claims questions, billing inquiries, and account updates while documenting in EMR/CRM systems and escalating complex issues when needed
What You Need
• High school diploma or equivalent
• 1+ year call center customer service experience
• 1+ year healthcare or health insurance experience (member services, patient services, benefits support, or similar)
• Strong verbal and written communication skills and comfort navigating multiple systems
• A designated, private home workspace plus reliable high-speed internet
• Stable work history, reliability, and commitment to a long-term role
• Willingness to be on camera for interviews, training, meetings, and regular check-ins
Benefits
• Remote work from home
• Weekly pay
• Pay increase after transitioning to production
If you’ve got the healthcare + call center combo, don’t sit on it. These roles get pulled down once hiring goals hit.
You’ll be the person who makes the system feel human on the other end of the line.
Happy Hunting,
~Two Chicks…