If you’re great at calming anxiety, turning confusion into a plan, and keeping people moving toward care, this role matters. You’ll support clients, families, and referral partners through the intake and referral process while hitting clear metrics that directly impact how many young people get treated.
About Charlie Health
Charlie Health provides personalized, virtual behavioral health treatment for people navigating mental health conditions, substance use disorders, and eating disorders. Their mission is to connect people to life saving care through connection between clients, clinicians, care teams, and loved ones. They focus on complex needs and expand access to treatment from home.
Schedule
⦁ Remote role (United States)
⦁ KPI and timeline driven, with strict documentation standards
⦁ Must be based in Eugene, Oregon or within commutable distance (per posting)
⦁ Please note: the posting also lists multiple restricted states, including Oregon, which conflicts with the Eugene requirement
What You’ll Do
⦁ Ensure a supportive, positive experience for clients and referral sources
⦁ Work directly with clients, families, and referral partners to understand needs and preferences
⦁ Make accurate, timely outbound referrals for clients who are not admitted to Charlie Health
⦁ Collaborate with internal teams like clinical and admissions to coordinate next steps
⦁ Document all interactions in the electronic record system
⦁ Partner with Clinical Outreach and Partnerships teams to understand referral sources and services
⦁ Act as liaison between Charlie Health and partner providers to keep client experience front and center
⦁ Follow policies, procedures, and performance metrics tied to admissions and referral outcomes
What You Need
⦁ Bachelor’s degree in health sciences, communications, psychology, social work, or related field
⦁ 1–2 years of relevant experience (case management, discharge planning, referral relations, admissions, outreach, or similar patient facing work)
⦁ Strong relationship building and listening skills
⦁ Metrics driven mindset with experience working against targets and KPIs
⦁ Excellent written and verbal communication skills
⦁ Strong organization and attention to detail
⦁ Work authorization in the U.S. and native or bilingual English proficiency
⦁ Ability to learn quickly in a fast paced environment
⦁ Proficiency with Salesforce and Google Suite or Microsoft Office
Benefits
⦁ Comprehensive benefits for full time, exempt employees
⦁ Target base pay range: $45,000–$52,500 per year
⦁ Performance based bonus opportunity
⦁ Mission driven work supporting youth access to mental health treatment
If you want a heads up before applying: the location requirements in this posting contradict each other. They say you must be based in Eugene, Oregon, but also say the role is not available in Oregon. That’s a red flag to verify on the official posting before investing time.
If you’re ready to move, paste the next listing or tell me which of these Charlie Health roles you want to feature first on your board and I’ll help you prioritize the strongest ones.
Happy Hunting,
~Two Chicks…