Be the first steady voice families hear when they’re trying to get help, and the leader who keeps the admissions engine running clean. You’ll balance high volume client conversations with coaching a team, keeping quality high and time to admission tight.
About Charlie Health
Charlie Health provides personalized, virtual behavioral health treatment for people navigating mental health conditions, substance use disorders, and eating disorders. Their mission is to connect people to life saving care through connection between clients, clinicians, care teams, and loved ones. They focus on complex needs and expand access to treatment from home.
Schedule
⦁ Fully remote within the United States (not available in AK, CA, CO, CT, ME, MA, MN, NJ, NY, OR, WA, or Washington DC)
⦁ Shift based schedule (options selected during application)
⦁ High volume phone based role with documentation standards and fast turnaround expectations
⦁ Mix of individual production work plus team leadership responsibilities
What You’ll Do
⦁ Handle a high volume of inbound and outbound calls with prospective clients, families, and referral sources
⦁ Lead and support a team of 6+ Admissions Coordinators to meet or exceed performance goals
⦁ Coordinate team schedules and workload distribution to maintain coverage and efficiency
⦁ Build trust quickly to gather demographics, presenting concerns, and treatment history
⦁ Explain financial policies, payment options, and possible assistance programs with clarity and care
⦁ Maintain accurate client records in Salesforce, including consents and insurance documentation
⦁ Coordinate with internal teams to hit KPIs like time to admission and client satisfaction
⦁ Communicate consistently with clients, families, and referral sources to move clients into program
⦁ Confidently pitch Charlie Health’s individualized clinical model
What You Need
⦁ Bachelor’s degree
⦁ 1–2+ years leading or mentoring admissions and or sales teams
⦁ 1–2+ years of sales experience (healthcare admissions experience is a plus)
⦁ Salesforce experience (1+ year preferred)
⦁ Strong multitasking ability in a fast paced, KPI driven environment
⦁ Proficiency in Microsoft Office and Google Suite
⦁ HIPAA familiarity is a plus
⦁ Experience working with adolescents and young adults in a mental health context is a plus
Benefits
⦁ Comprehensive benefits for full time, exempt employees
⦁ Target base pay range: $75,000–$86,000 per year
⦁ Performance based bonus opportunity
⦁ Mission driven work in a fast growing virtual healthcare organization
If you can keep your own calls sharp while coaching others to win, this is the sweet spot role.
Happy Hunting,
~Two Chicks…