If you’re detail-obsessed, calm juggling moving parts, and you love turning messy onboarding into smooth launches, this role is for you. One Inc is hiring a Payment Onboarding Specialist to coordinate underwriting documentation, merchant setup, and onboarding workflows that keep clients moving forward without delays.
About One Inc
One Inc provides insurers with a digital payments platform built for inbound and outbound insurance payments. Their platform blends multi-channel digital communications with electronic payment processing and disbursement, supporting a frictionless premiums and claims payment experience while managing billions of dollars per year in payments.
Schedule
- Full-time, hourly, remote (United States)
- Pay range: $26–$30 per hour (final offers based on skills, experience, and location)
- FLSA: Non-exempt
What You’ll Do
- Coordinate document collection to support onboarding, underwriting, and merchant setup
- Build strong relationships with customers, banking partners, and outside vendors connected to Payment Operations
- Develop and maintain reports that track payment-related issues, project statuses, and implementation timelines
- Monitor onboarding progress, communicate updates, and resolve issues as they arise
- Partner with project managers to eliminate blockers and keep merchant onboarding moving
- Obtain underwriting documentation from clients and ensure accuracy and completeness
- Conduct due diligence reviews of merchant applications
- Research and resolve merchant inquiries independently
- Perform merchant setup tasks accurately to ensure correct configurations
- Update merchant files daily to ensure complete documentation of activities
- Process onboarding applications quickly and coordinate resolution with underwriting and partners
- Maintain strong working knowledge of merchant application and underwriting processes for credit card and ACH processors
- Lead resolution of merchant setup and configuration issues and proactively prevent repeat problems
- Support additional operational duties as assigned by leadership
What You Need
- Proficiency in Microsoft applications (Excel is a big deal here, expert level preferred)
- Experience working within a project management framework
- Strong attention to detail, investigative instincts, and analytical skills
- Solid organization skills with the ability to multitask and prioritize across high volumes of work
- Excellent listening, verbal, and written communication skills
- Strong client-facing and internal communication skills
- Ability to think strategically while still executing day-to-day tasks cleanly
- Familiarity with Jira and Salesforce (preferred)
Benefits
- Competitive hourly pay
- Remote work (U.S.)
- Opportunity to grow in a fast-moving payments environment
- Benefits may be offered based on company policy and eligibility
If you’re the kind of person who can keep 20 onboarding balls in the air without dropping a single detail, this is a strong lane.
Happy Hunting,
~Two Chicks…