Be the first line of support for retail and institutional clients using a blockchain-powered trading platform, and help turn real customer pain into cleaner processes and better product decisions. If you’re equal parts client-facing, technical, and process-minded, this role puts you right in the center of the action.
About Figure
Figure (NASDAQ: FIGR) is transforming capital markets through blockchain, combining transparency and efficiency with AI-driven automation. They’ve originated $17B+ in home equity loans on their blockchain-native platform and support a growing ecosystem that includes Figure Markets and YLDS, an SEC-registered yield-bearing stablecoin. Figure is recognized by Forbes and Fast Company for innovation in fintech.
Schedule
⦁ Full-time, remote
⦁ Client-facing support across phone, chat, and email
⦁ Cross-functional collaboration with Risk, Engineering, People Ops, Accounting, and Product
⦁ Compliance training required and ongoing process changes expected
What You’ll Do
⦁ Serve as the point of contact and advocate for retail and institutional clients and investors
⦁ Guide new users through onboarding, account creation, and verification to ensure a smooth start
⦁ Educate clients and investors on Figure Markets and its products with clarity and confidence
⦁ Act as a bridge between customers and internal teams to resolve concerns and protect customer satisfaction
⦁ Provide top-tier support via phone, chat, and email to promote trust, loyalty, and brand recognition
⦁ Provide technical troubleshooting, triage bugs, route issues appropriately, and track them through resolution
⦁ Use data-driven insights to recommend product improvements and influence feature enhancements
⦁ Gather analysis to operationalize and scale key support and customer success processes
⦁ Recommend updates to team policies, procedures, and guiding documentation
⦁ Create professional guides, flow charts, FAQs, and customer-facing resources for frictionless experiences
What You Need
⦁ 3+ years in a frontline support or customer-facing role
⦁ 2+ years of experience with a trading or exchange platform preferred
⦁ Strong communication skills with a confident, friendly, and compassionate style
⦁ A dependable, reliable approach and comfort working in a fast-changing environment
⦁ Process-driven organization skills and strong attention to detail
⦁ Ability to learn new technology platforms quickly and troubleshoot effectively
⦁ Ability to build trust and rapport with customers while solving issues efficiently
⦁ BA/BS preferred
Benefits
⦁ $29–$33 per hour compensation range (based on experience, location, and business needs)
⦁ 15% bonus target paid quarterly
⦁ Health, dental, and vision insurance with 100% employer-paid premiums for employees and dependents on select plans
⦁ HSA, FSA, Dependent Care, 401(k), and commuter benefits
⦁ Employer-funded life and disability insurance coverage
⦁ 11 observed holidays plus PTO plan
⦁ Up to 12 weeks paid family leave
⦁ Continuing education reimbursement
This is one of those roles where strong support skills and sharp process thinking can get you noticed fast.
If you’re ready to support a modern trading platform and help scale how customers win on it, jump on it.
Happy Hunting,
~Two Chicks…