Be the calm, capable voice patients trust when billing gets confusing. In this role, you’ll handle billing questions, insurance concerns, and payment issues with clarity and empathy, while helping a fast-growing women’s health startup deliver a smoother patient experience.
About Midi Health
Midi Health is a mission-driven digital healthcare company focused on improving women’s care through a modern, remote-first model. They combine clinical expertise with strong operational support so patients feel guided, informed, and respected throughout their journey. Midi is growing fast and building smart systems that scale without losing the human touch.
Schedule
• Fully remote
• Strong, reliable internet and a quiet, distraction-free workspace required
• Time zone and shift hours not specified in posting
• Role supports clinical operations and patient billing workflows
What You’ll Do
⦁ Serve as a primary point of contact for patients, delivering professional communication and a high-touch service experience.
⦁ Verify insurance coverage and benefits in partnership with clinical teams before telehealth appointments.
⦁ Help patients understand billing statements, financial obligations, and payment options with patience and clarity.
⦁ Use Zendesk to resolve billing inquiries quickly and accurately, documenting issues and outcomes along the way.
⦁ Participate in audits to identify billing discrepancies and trends impacting patients and internal teams.
⦁ Support cross-functional initiatives that improve patient experience and streamline billing workflows.
⦁ Assist with registration, scheduling, intake forms, EHR updates, and payment collection when needed.
⦁ Protect patient privacy and safeguard PHI in compliance with organizational and regulatory requirements.
What You Need
⦁ 2–5 years delivering best-in-class patient or customer experience (healthcare or similar environment).
⦁ 1–2 years of billing experience (preferred).
⦁ 2 years of Zendesk experience.
⦁ 2 years of athenaHealth experience.
⦁ 2 years of Google Workspace experience (required).
⦁ Strong verbal and written communication skills with a calm, solutions-first approach.
Benefits
⦁ $23/hour.
⦁ 100% remote environment.
⦁ Health and dental benefits plus paid time off.
⦁ Ground-floor opportunity at a growing startup with room to help shape processes and workflows.
If you’re the person who can take a stressed patient from “I’m frustrated” to “Thank you, I get it now,” this is the lane. Apply while it’s hot.
Bring your empathy, your billing instincts, and your Zendesk speed, and help patients feel supported start to finish.
Happy Hunting,
~Two Chicks…