Be the calm voice on the other end of the line for fleets and drivers who need answers now. In this role, you’ll solve real customer problems across phone, chat, and email while supporting technology that keeps vehicles compliant, efficient, and moving.
About Fleetworthy
Fleetworthy is a fleet safety, compliance, and toll management platform built to simplify how fleets operate. Formerly Bestpass, Fleetworthy, ExpressTruckTax, and Drivewyze, the brands unified under Fleetworthy in September 2024 to deliver one connected command center for safety, compliance, and efficiency. They support millions of drivers and vehicles with tools that reduce risk, save money, and streamline operations.
Schedule
• Fully remote within the United States
• Multi-channel support environment (phone, live chat, email)
• Schedule and time zone expectations not specified in posting
• Full-time role
What You’ll Do
⦁ Serve as the first point of contact for customer questions via phone, chat, and email, delivering clear, professional, and empathetic support across Fleetworthy’s product suite.
⦁ Investigate and resolve issues including billing questions, using sound judgment to solve independently or escalate when needed.
⦁ Maintain and update customer accounts in internal platforms and CRM tools with strong accuracy and attention to detail.
⦁ Partner with teammates and internal stakeholders to drive timely resolutions and a smooth customer experience.
⦁ Contribute to a high-performing team by sharing feedback, supporting continuous improvement, and mentoring newer colleagues.
What You Need
⦁ Associate degree in Business, Communications, or a related field (bachelor’s preferred).
⦁ 1–2 years of customer service or client-facing experience, ideally supporting customers across multiple channels.
⦁ Strong verbal and written communication skills, including the ability to build trust fast and de-escalate tense situations.
⦁ Proficiency with Microsoft Office, especially Excel (must-have); comfort learning proprietary tools.
⦁ Familiarity with Salesforce or a similar CRM is a plus, along with strong organization and prioritization skills.
Benefits
⦁ Remote role based in the United States.
⦁ Salary up to $40,000 USD annually.
⦁ Team culture focused on trust, transparency, collaboration, and continuous improvement (1TEAM values).
If you want a remote role where your customer care actually moves the needle, this is your moment to apply.
Bring your calm, your curiosity, and your Excel skills, and help fleets stay Beyond Compliant.
Happy Hunting,
~Two Chicks…