Help customers get back on track while protecting the health of the portfolio. If you’re strong on the phone, calm under pressure, and good at negotiating solutions without being a jerk about it, this is a solid collections role with clear expectations and growth room.
About Foundation Finance Company (FFC)
Foundation Finance Company is a fast-growing consumer finance company that partners with home improvement contractors nationwide to offer flexible financing plans. They’ve driven billions in originations and are investing heavily in infrastructure and talent as they scale. The environment is fast-paced with advancement opportunities.
Schedule
• Remote, full-time
• Two evening shifts per week: 12:00 PM–9:00 PM CST and 10:00 AM–7:00 PM CST
• One Saturday shift every 5 weeks
• Remote eligibility: must reside in one of these states: AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, WI
What You’ll Do
⦁ Make outbound calls on past-due accounts to resolve delinquency according to company policy
⦁ Assess delinquent or potentially delinquent accounts and take ownership of resolution steps
⦁ Research account history to determine the best path to resolution
⦁ Process payments over the phone, including credit card transactions
⦁ Offer hardship relief options within company policies and practices
⦁ Use internal resources to drive one-call resolutions when possible
⦁ Clearly explain interest, statements, and other account-related questions to customers
⦁ Support overflow call types as needed (disputes, recovery, first pay, bankruptcy)
⦁ Complete administrative and support tasks as assigned while meeting deadlines and accuracy standards
What You Need
⦁ Associate degree in business, finance, communication, marketing, or related field, or equivalent relevant experience
⦁ Strong computer skills (Word, Excel, internet, email)
⦁ Professional phone presence with strong verbal and written communication
⦁ Persuasion and negotiation skills, with the ability to handle tense conversations with tact
⦁ Strong typing skills and attention to detail
⦁ Ability to multitask and perform accurately under deadline pressure
Benefits
⦁ Pay range: $21.00–$23.00 per hour
⦁ Medical, dental, and vision benefits
⦁ 401(k) with company match
⦁ Casual dress environment and additional employee benefits
⦁ Growth opportunities in a rapidly expanding company
If you meet the requirements and you’re ready for a phone-heavy role where your consistency directly impacts outcomes, apply while this position is still open.
Bring the calm voice, the firm follow-through, and the win-win mindset.
Happy Hunting,
~Two Chicks…