Be the calm, capable voice patients trust when things get complicated. You’ll handle high-touch support from scheduling to billing, using empathy and sharp problem-solving to make modern women’s healthcare feel human.
About Midi Health
Midi Health is a digital-first healthcare company focused on improving women’s health through accessible, modern care. As a fast-growing, mission-driven startup, Midi is building better patient experiences with streamlined tools, strong clinical support, and a culture rooted in compassion and trust.
Schedule
• Fully remote
• Fast-paced, digital-first environment
• Phone-first support with multi-channel follow-up (as needed)
• Must maintain a quiet, distraction-free home workspace with reliable high-speed internet
What You’ll Do
⦁ Serve as the first point of contact for patients, primarily via phone, providing empathetic, discreet, and thorough support
⦁ Manage a high volume of inbound and outbound calls related to patient support, service recovery, scheduling, and care coordination
⦁ De-escalate frustrated or confused patients, resolve concerns using service recovery protocols, and escalate when appropriate
⦁ Document patient interactions accurately in Zendesk and the EHR system to ensure continuity of care
⦁ Act as a patient advocate and liaison across internal departments to drive timely solutions
⦁ Identify recurring pain points in the patient journey and share improvement feedback with leadership
⦁ Uphold confidentiality and professionalism across every communication channel and system
What You Need
⦁ 5+ years of experience in a high-touch, patient-facing role (healthcare or similar customer-facing environment)
⦁ 2+ years of experience with Zendesk or a comparable ticketing platform
⦁ 2+ years of experience with Athena or a comparable EHR system
⦁ 2+ years of experience using Google Workspace
⦁ Strong verbal and written communication skills, with proven ability to handle escalations with empathy and discretion
⦁ Sound judgment, critical thinking, and strong decision-making in fast-moving situations
⦁ Quiet home workspace and reliable high-speed internet
⦁ Bilingual (Spanish or another language) is a plus
Benefits
⦁ Competitive compensation (annual salary, based on experience)
⦁ Health, dental, and paid time off benefits
⦁ 100% remote work environment
⦁ Opportunity to grow with a mission-driven healthcare startup and help shape evolving workflows
If you’re ready to be the difference-maker patients remember, don’t sit on this one.
Bring your empathy, your polish, and your calm-under-pressure energy, and help Midi raise the bar for women’s care.
Happy Hunting,
~Two Chicks…